Hunter Gateway Motel

Title: Dangerous Bathroom & Unjust $500 Charge - Avoid for Safety Our stay at this motel was horrible and unsafe. The bathroom only had a bathtub, which was extremely slippery. My husband fell twice while showering because there was no anti-slip mat provided in the tub or the room. To protect our child, we placed towels in the tub for grip. However, during the shower, the shower glass door suddenly slid off its track and fell. Our child screamed and luckily managed to catch it before it caused injury. We left the door aside, fearing it would fall on another guest if we tried to reattach it.(luckily they are not used to lock the bathroom door) We attempted to report these issues responsibly. We messaged the motel through the booking website and spoke to a staff member in person the next morning. She assured us it was "no worries and that they would repair it." However, an hour after we checked out, the reception called, demanding we pay for the "damage" to the shower door. We explained it was a pre-existing safety hazard. The motel even involved the police, who, after hearing our explanation, took no action against us. We drove back to the motel to explain the situation again to the staff and the owner over the phone. After get the staff permit, my families went to the other to be cleaned guest room, which has anti slippery mat in bathtub. The core issue is the motel's failure to maintain a safe property. Their negligence, including the lack of a basic anti-slip mat, created a hazardous environment of aged glass slide. Despite our repeated explanations and our rejection of their unfair damage claim, the owner threatened to take us to court and later made an unauthorized $500 charge to our credit card after we left. We urge future guests to be wary of the serious safety risks and the owner's predatory behavior when legitimate complaints are raised.

The service was great the food was delicious and the staff were very friendly and the room was clean.I have stayed there before and would recommend it for anyone

Safe secure and comfortable 🙏 😌

Super convenient location

位置比較偏僻，但是很安靜。周圍有商場超市，購物比較方便。服務時間比較短，房間不會每天都清潔，前台服務態度好

還可以的，沒有前台