레지던스 발디스 레 자르댕 에 떠라스 데 록룸(Residences Valdys Thalasso & Spa de Rockroum)

A warm welcome at the hotel and a short walk to the Residences. Basic but spotlessly clean accommodation - perfect for our overnight stay.

Took over one half hour driving around looking for the apar**ent after checking in at the main office. Reason: never changed on the English map or told us there was a new name for the apar**ents. Also, a laundry cart dented our rental car. Two more - no soap in the shower and only 1 and 1/2 rolls of toilet paper for 3 people staying 2 nights.

The apar**ent was great with 2 good sized bedrooms, a fully equipped kitchen, and good WIFI. The balcony was big enough for a table, 4 chairs and a sunbed and was mot overlooked. Check in is at the main hotel which is a 2 minutes walk. The staff are all helpful. Just be aware that if you wish to use the pool and spa it is 19 euros per adult and 13 euros per child each time you use it. Would strongly recommend the creperie next to the hot.

We managed to check into our apar**ent early as it was ready which was great, because the ferry arrived early. The 2 bed apar**ent was perfect - kitchen, fridge, balcony, good bathroom, and the staff at the main hotel reception were friendly and helpful. We did not use the pool or leisure facilities because Roscoff itself is such an beautiful adventure. Also, one has to pay extra to use the pools. I wish we could have stayed longer. Also recommend the Crepe place beside the hotel with a terrace and view of the sea - lovely sardine rilettes, local sea**** and cider.

The Jardins and Terraces are separate from the main resort building located down the road. The photos and information are unclear as the views and facilities provided are of the valdys resort hotel at the end of the road. The check-in process is not clear, there is no check-in for Jardins and Terraces, you have to go to the Valdys resort to check in and get keys (same for checkout) none of this is explained. The appar**ents were spacious but very basic, a kitchen area is provided but no cleaning products etc. The cold water was hot also, so not very good for drinking or brushing teeth. The apar**ents need some updating and repairs. The beds were very firm but the pillows were comfortable. Overall the apar**ents were OK for one night and you do get a lot of space but don't expect too much luxury or attractiveness.

Our Ferry was cancelled on the Thursday and relocated to the Friday i sent a message through ******* chat line to inform the hotel when we arrived in the evening they did not know anything about our late arrival and obviously had rebooked our studio apar**ent to another customer after some conversation between the receptionists we are given a key to a 2 bedroom apar**ent up the road which we tried to find in the dark in the rain we went back to the reception as we couldn't find the building and the receptionist reluctantly walked us along the road half way to show us the sign ! when we got into the apar**ent we couldn't switch on the lights as we had not had the card system explained to us and we had to knock on another door to ask for help when you stay in these apar**ents you are not entitled to a robe for the swimming pool so you feel embarrassed ! when we wanted a taxi to get back to the ferry port the receptionist said there wasn't any available !

Studio propre et spacieux. Un bémol, aucun éclairage extérieur entre le parking et le bâtiment.

Logement correct bien situé très proche de la thalasso et du centre de roscoff. Logement très calme (le mien comporté un balcon) parking gratuit. Logement très grand, literie assez bonne. Le linge de lit et toilette est inclus et le ménage aussi. La possibilité de payer en cheques vacances Par contre je regrette qu'il n'y ai pas un petit coin salon avec un canapé à la place de 2 chaises pas très confortables, le coin cuisine est un peu sombre et la table pour manger à 2 est trop petite mais rien de bien grave.

Personnel incompétent : j ai appelé avant de réserver pour savoir si l accès à la piscine était bien compris dans le tarif, on m a dit que oui et sur place il faut payer un supplément. Chambre non entrevue : nous n avons pas eu d eau chaude dans le logement de notre arrivée jusqu'au lendemain soir (nous restions 2 jours) je signale ce problème à l accueil, on me dit que des techniciens vont passer mais ils ne peuvent pas me dire quand, pas d excuse pour la gêne occasionnée, pas de proposition de solution de relogement ni de dédommagement, j ai du moi même faire le suivi pour m assurer d avoir de l eau chaude. Au moment du départ et donc du paiement, je demande une réduction tarifaire, on m indique que seulement 10% peut être appliqué car sinon ils "perdent de l argent" : la blague du jour Description incomplète : il n est pas indiqué sur le site de réservation que la résidence"les jardins" se trouve dans des bâtiments avec vue sur autre bâtiment d un côté et parking de l autre et à 10 minutes à pieds de l accueil dans l hôtel principale avec spa, peu pratique surtout quand n arrive pas à joindre l accueil par téléphone. Vraiment très déçue par ce séjour.