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I recently found myself in the sad situation of having to organise a wake. I chose Mortimer arms due to their prompt professional response to my initial enquiry. Also, due to the close location to Test Valley Crematorium. I liased mostly with Abbie . A truly exceptional young woman. She demonstrated empathy and understanding throughout the process. Was respectful and always mindful of the type of event Abbie really looked after family and friends throughout the afternoon. She has a lovely warm friendly energy, just what was needed. The Buffet and cakes we ordered were served on time and were delicious. The Kitchen and bar staff were also great. Warm , friendly and welcoming. The venue was lovely. Very fresh and decorated beautifully. When I first met Abbie, she suggested using an area at the end of the bar for the wake , which opened out into a delightful sunny courtyard. This worked exceptionally well providing plenty of space for family and friends to enjoy some fresh air and sunny weather. I can’t recommend Mortimer Arms at Romsey highly enough. I will definitely be visiting again in the future.

Had a 3 night midweek stay in the Mortimer Arms for a family trip to Paultons Park (2 adults, 2 very small children). Location is exceptional for visits to Paultons. The hotel is only 15/20mins from Southampton airport by taxi. Then it's a short 15 minute walk along a clearly marked pathway into the park. On our arrival at the hotel we were able to leave our bags and head straight for the park on the same day because of the short transfer. The room was spacious, very clean, had a smart TV connected to the Internet (Netflix/Disney/Prime with your own login details) and the furnishings were all clearly new/newish. The building itself is in need of some TLC, but its a Victorian Building so you have to allow for some latitude and on speaking to the new management over the course of the visit, it was clear this work is already underway. The contractors were seen about the hotel during day time hours. What set the hotel apart was the staff, who were exceptional. Nothing was a hassle, and they went above and beyond to accommodate our youngest daughters allergy. Michael (Managing Director) and I believe Abbie couldn't have been more accommodating for our stay, as were the rest of the staff but I unfortunately didn't catch all their names. I wouldn't hesitate to stay here again in the future

Never got to step through the door I booked 2 rooms the beginning of march Got full confirmation of my booking and I thought great we were staying 1 night before we went off on a cruise but to my dismay the Mortimer arms cancelled my booking on 10 of may saying I had requested the cancellation but I did not When I complained they said it was an error on there part that the room were not allocated at the time of booking but they managed to take payment so how could they not notice the rooms were not allocated Extremely poor excuse Will not entertain this company again

A lovely stay. Michael and team are excellent hosts and made every effort to ensure we had a comfortable and enjoyable visit. The room is very comfortable and we both slept very well. A couple of minor gripes, the shaving mirror light wasn’t working and I think a tooth mug in the bathroom would be good. Dinner was very good, excellent home cooked pub food. Service was lovely, the staff are young but they are very attentive, engaging and efficient. A slight delay on mains was resolved quickly and kindly. Whilst it wasn’t the main part of my meal I have to say that the vegetables with my homemade pie were really well cooked and showed great attention to details. Breakfast was equally as good, lovely ingredients, super service all served in a really nice dining room bar . Highly recommended.

Holly and Nick were such fantastic hosts. Nothing was too much trouble, and they clearly cared about us having a good time. The rooms were clean and comfortable, and the food was plentiful and delicious. Thank you for a lovely stay—excellent value and convenient to explore the New Forest.

Just back from a two day trip to Paultons Park and we stayed in the Mortimers Arms. Had an issue with the room but Michael and the team took care of it and was made to feel very valued. Food was excellent, we had a lovely evening meal, the team was very warm and flexible in accommodating our needs and the cooked breakfast in the morning before we checked out was of a very good quality.