The rooms and location are quite nice, the staff is also very kind and helpful, however, the service is very slow, maybe due to understaffing. We tried ordering room service at a regular time during the day (12:30pm), we couldn’t get ahold of anyone on the line. No one answered our several calls made to the different room service numbers. Breakfast options are very limited, no buffet (which is quite odd for a 5-star hotel). We have stayed at hundreds of hotels and have never had a hotel that advertises room service but takes hours to take an order. Overall, I would recommend choosing another hotel for a true 5star experience, as this is more similar to other 4 stars we have stayed in in Rome.
번역