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We booked an Executive Suite which was on the third floor with large windows on two sides and great views of the city and Lake Tanganyika in the distance. The suite was large and nicely furnished but there was not one single shelf or drawer for clothes. These are the good features but now for the long list of bad. The water in the sink and shower was a trickle and the temperature was impossible to adjust, so it was always either scalding hot or very cold. It took three complaints to reception before they finally fixed the pressure a little but not the temperature on our last of three nights. There was no box of tissues or slippers and when we called to ask for them we were told to use toilet paper, or they are available for sale in the hotel shop. There were no amenities whatsoever. The first night my wife and I both ordered the local grilled Capitaine fish, which we’ve had many time in other countries on this 7 week African trip and loved, but here we think the fish washed up on shore after it died of old age. The wine prices are very high even for mediocre wines but I suppose that’s because of import duties. Service was very slow and unfriendly to boot. The staff are very poorly trained, actually not really trained at all. Only one young, female server ever smiled and made us feel welcome. The breakfast buffet is poor especially for an alleged 5 star hotel. In the afternoon it took forever for the waiter to understand that my wife wanted a glass of wine and not a whole bottle, and that’s even though we speak French. On the last night, after a big lunch, we just split a $25 pizza for dinner and it gets the award for the absolute worst pizza ever, one that we suspect was a commercial frozen one. We loved Burundi, which far exceeded our expectations but this hotel was horrible.

Disappointing Experience at Kiriri Garden Hotel My stay at Kiriri Garden Hotel started well, with a nice gesture of being offered three complimentary bottles of water. However, the end of my stay was deeply disappointing and unprofessional. When I was checking out, the receptionist suddenly claimed I hadn’t paid for the water, despite it being presented as complimentary. To make matters worse, she called security to prevent me from leaving the property, even though she couldn’t provide a bill or any proof of this charge. She insisted I pay but wouldn’t issue a receipt for the payment. This incident left me feeling harassed and frustrated. It’s unacceptable for a hotel to handle misunderstandings this way, especially without providing proper documentation. I expected better professionalism and courtesy. I cannot recommend this hotel based on this experience. Guests should not have to deal with such unprofessional practices. Secondly, . The faucet was faulty, causing water to spray uncontrollably all over the bathroom, including the toilet area. This made showering an uncomfortable and frustrating experience, as the entire bathroom would get soaked, and it was nearly impossible to keep anything dry. For a hotel that markets itself as high quality, basic functionality like a working shower should not be an issue. While other aspects of the stay may have been decent, the inconvenience caused by the shower overshadowed them. I hope the management addresses these maintenance issues to provide a better experience for futur