더 록빌 호텔, 어 라마다 바이 윈덤(The Rockville Hotel, a Ramada by Wyndham)

단지 짧은 하룻밤 숙박이었고 내가 있어야 할 곳으로 편리하게 이동할 수 있었습니다.

모든 것이 매우 좋았습니다

도착하자마자 숙소 외관에 불빛이 깜박였습니다. 로비와 직원들은 사랑스러웠습니다. 체크인은 원활했지만 원래 예약할 때 아침 식사가 편의 시설의 일부였음에도 불구하고 아침 식사가 포함되어 있지 않다고 들었습니다. 방의 카펫에는 여러 곳에 껌이 붙어 있었습니다. 의자는 더러워졌고, 벽에는 낙서가 있었고, 욕실 벽의 페인트가 벗겨져 있었습니다. 직원들에게 수영장이 열려 있는지 여러 번 물었고, 11시부터 7시까지 열려 있다는 말을 여러 번 들었기 때문에 아이들이 수영장을 이용하려고 내려갔을 때 유지 관리를 위해 문을 닫았고 직원들에게 알리지 않았습니다. 나는 이 호텔에 만족하지 못했고 계획보다 하루 일찍 떠났습니다.

밤에 호텔에 불이 켜지지 않는다는 것이 믿을 수 없습니다. 그것을 찾는 것이 어려웠습니다. 유럽식 아침 식사가 없습니다.

Unacceptable conditions...A mouse trap in the room..The customer representative showed no empathy or understanding about the situation...

They didn't have enough blankets for all the rooms, there were mice and cockroaches in my room, the heater didn’t work well - couldn't get the room above 62 degrees and the fire alarm went off twice for no reason

The first room they gave me the toilet was broken. Spoke to the front desk and the person I spoke to did not even apologize, asked me to go downstairs and get keys for another room. The heat in the second room was not working well. Turned it up to 80 degrees but the room was still very cold.

The staff is very friendly and helpful. Great breakfast $. Very affordable. Front desk staff are the nicest people.

I booked a one night stay at this hotel. The check in process was pretty smooth. After receiving my key, I headed up to the second floor. Unfortunately, my key would not work. I tried it multiple times and still the same result. I was quite annoyed because I had been driving for a while and really needed to use the restroom. I had to return to the front desk. The front desk attendant gave me a new set of keys. Once again, I trekked to the second floor. Thankfully, the keys worked and I headed straight to the bathroom. After relieving myself, I tried to flush the toilet only to realize it wasn’t working. I called the front desk and was placed on hold. After being on hold for at least 3 minutes, I hung up and went back to the front desk to report the issue. A different attendant was at the front desk. After explaining the situation to him he stated that he would call someone to look at it. I had an appoin**ent and needed to leave so I asked him how soon the person would get there. His response was that he didn’t know and he’d have to call the person first to see when they were available. At this point, I requested a new room and he claimed he couldn’t assign me a new room until someone checked the toilet and it was resolved. I explained to him that I had to leave and asked if he could assure me that when I returned the toilet would be fixed or I’d be assigned a new room. He stated that he couldn’t make a decision until they examined the bathroom. I proceeded to leave.