더 타워 앳 케흘러 그랜드 호텔(The Towers at the Kahler Grand)

Met our concierge at check in, answered all questions and made it his purpose to make us feel welcomed! Concierge lounge was welcoming and warm with an outstanding choice of beverages and snacks we hadn't seen anywhere else we have stayed! Room was very clean and amazingly quiet making us feel right at home. Wide variety of very good food at Breakfast! Amazing stay and suggest to all!!

I travel at least annually, and oftentimes more frequently, to Mayo Clinic in Rochester attending to my and my wife's health needs. With all of the trips to the clinic, to restaurants and the "neat" things that downtown Rochester, MN, has to offer, I insist on overnight accommodations that are the best I can find. I have been making these trips for over 14 years. There is, without exception I can find, no hotel in Rochester that can exceed the totality of the benefits provided by the Towers at Kahler. The 10th and 11th floors of the Kahler Hotel have been visited by very distinguished guests for years - dignitaries from many foreign countries, diplomats, politicians, and many other people needing a hotel that provides comfort and the kindness of a staff that understands "why" people are visiting Rochester. The Towers at Kahler are directly across the street from the south entrance to Mayo Clinic - a 150 feet walk. When the weather is inclimate, one can choose to take a very comfortable and still brief walk through the subway level access to the clinic. There is simply no hotel location in Rochester that is as close to Mayo Clinic than the Towers. However, nothing about the services provided at the Kahler take second place to any other place you can stay. The element of your stay at the Towers that exceeds the location is the amazing kindness and expertise of the staff. They truly treat everyone the same - like your are the only guest in the building and like they are consumed with fulfilling every request you might have. David, Hisham, Shane, Cameron have been on this "concierge" type floor for years. They, and those who have more recently joined the staff, are completely committed to the needs of the guest and work incessantly to provide the fundamental as well as the "not so" fundamental needs. They provide transportation to and from and all in between. They provide food and drinks, from the specialty items prepared by them for the guests on the concierge floors to items you want from the excellent hotel menu, including coffee and breakfast in the morning continuing to evening supper and a great assor**ent of snacks, soft drinks and alcoholic beverages. If they don't have it and they can possibly find it, they will do everything within reason to get it for you. Even after searching through years of experience - I cannot find one negative thing about my experience at the Towers at Kahler. You will not be disappointed. Frank

Good managers of the hotel on the 10 and 11 floors. Very helpful and polite. Front desk service is awful. Would recommend to change it

From the moment we arrived until the moment we left, we were treated and cared for in a manner that I've never experienced at a hotel. At a resort, maybe. But never a hotel. The staff went above and beyond for us, the room was very clean and updated. Right in the middle of the Mayo system, so you never have to go outside if it's cold or raining. Will stay here again!

The concierge staff in the Towers went above and beyond to make our stay as comfortable as possible during a difficult time. We cannot say enough about the overall amenities provided, especially to guests who are there for appoin**ent/procedures at Mayo Clinic. We were guests in the hotel for over three weeks, and the ease of access to Mayo is unbelievable, and the amenities in the Towers lounge are a welcome respite after long days. Thank you so very much for taking such great care of us!

I was there for a Dr's appoin**ent and could not have had a better experience. They could not have been more accommodating with my needs. I am scheduled for surgery in May and have already booked my room.

We stayed here during a Mayo visit, and the hospitality and service was amazing. Highly, highly recommend for anyone in the area. The breakfast, the friendliness of the staff, the quality of the room was all top notch.

The staff members were beyond incredible. Our room was very comfortable, and the amenities in the Towers were beyond our expectations. We were most impressed with the concierge’s team. My husband was there for trea**ent at the Mayo Clinic, and he had a few requests that we were surprised that they went above and beyond to meet. With a score of 10 being the highest, we would give them a 12. We will most likely be making another trip to Rochester, and this is our go to place to stay.

Overall great experience staying in the Towers At the Kahler Grand. High level of service from reservation, check-in, during our stay and check-out. Enjoyed visiting the lounge on the 11th floor for snacks and meeting other visitors who were visiting Mayo. Rooms, common areas, etc. all very clean. We would definitely stay at the Towers when we return for more appoin**ents at Mayo.