익스텐디드 스테이 아메리카 - 로체스터 - 헨리에타(Extended Stay America Suites - Rochester - Henrietta)

The lock system was not working. Hallway, elevator, everywhere looked not vacummed/cleaned, linens are dirty . There were only coffee/tea(not hot enough), muffin and instant oatmeal for breakfast.

Not so clean

設施都是不太能用的

1. Receptionist upon check-in did not display the "welcome; we are glad to have you as our guest" persona. 2. The grab-and-go breakfast was abysmal. Sunday at 9 am, there wasn't anything (receptionist told me they had run out of everything, and admitted that many guests were upset); Monday at 7:30 am, there was only coffee. A family of four stared at the coffee and asked me where the breakfast was. I told them that they probably ran out again. Very sad! 3. My bathroom towel rack and toilet paper holder were both broken. The shower was excellent, but there was no free shampoo available. *I don't plan to stay at this property during my next visit to Rochester.

The rooms were very bare..one painting on wall..one lounge chair one office chair that was not working right ..lots of homeless people staying there

I was so tired the 1st night I washed my face and hands and went right to sleep. When I woke up the next morning I looked around with disgust! I didn’t sleep there the 2nd night. I went somewhere else.

The bathroom toliet did not flush no hot water and the desk was broken sticky floor

Check in process was quick and simple. Bed was comfortable. Two light fixtures did not work. Several stains, worn paint, etc in the room. For one night's stay that wasn't a huge deal. I wasn't thrilled to be woken at 3AM by a staff member vacuuming the hallway.

Room not available that had been booked, given a second room that was next to ongoing construction and strong chemical smells, tried third room. Condition was fair, worn, mold on gasket of refrigerator, small bugs in bathroom, smell from heating/air conditioner. Opened window for fresh air. Hallway smelled of more chemicals masking underlying odors. Left property after one night, will not return. I should have read deeper into reviews.