페어몬트 람라 서비스드 레지던스

طلبت الغاء الحجز ولكن لم تيم الرد إلا متاخرا واحتساب الحجز

I will start with the check in, I asked them to make my friend do the check in for me since it’s my wedding and I’m busy to do the check in. They refused and said I must attend and hardly they allow my friend to put my clothes in the room. The staff in the lobby was slow and not welcoming as they should be. Also, when I asked them to change the blanket of the bed they took so long and I called three times for it last call they didn’t even answer, assuming that I will get bored and not order from them again. Second time I ordered slippers the same night and they took exactly the same way I called three times and from the second call they didn’t answer me. I was embarrassed with my wife that I was standing waiting for the slippers to enter the bathroom. The worst and what make me so angry and never ever want to try any Fairmont, that when I tried to explain to the guy who in charge to help me he said “ OUR SERVICE AT NIGHT SHOULD NOT BE THE SAME AS DAY TIME, YOU SHOULD KNOW THAT” His tone was like trying to deliver a message to me that I know nothing and it’s first time for me to pick a hotel with 5 starts ( basically he disrespect me ). I explain what happened to me to the laid how’s in charge of customer service in lobby and she said we will get back yo you. Until now no one even call to apologize. Keep in mind I booked it for my honeymoon thinking that I would have amazing moment with Fairmont 👎

Fairmont Ramla staff exceeded my expectations Tanvir and his peers were outstanding. Very kind , respectful and welcoming I definitely recommend anyone wishing to stay at this accommodation.!!! Also I must mention shopping centres. Boulevards, restaurants all within driving distance 5 STAR

Front desk staff are amazing and very helpful. The rooms are spacious and new. Balcony and terrace are amazing. Below there are 4 restaurants that are amazing and spare you going out in the traffic of Riyadh. Access to and from airport is very close

The service is impeccable. Fine tuned to a superior level of perfection that I've never experienced before. Ayyan, Faisal, Evaristo, Renad and the rest of the reception, concierge and housekeeping team made my stay at Fairmont Ramla unforgettable. Thank you!

I recently had the pleasure of staying at one of the best hotels, where the quality of service was exceptional. From the moment I arrived, every member of the staff was incredibly cheerful and welcoming, making me feel right at home. The attention to detail and commitment to ensuring a memorable experience was evident throughout my stay. Highly recommend for anyone seeking unmatched hospitality and comfort!