We checked into the hotel for the second time. The first time was last year. Over the course of a year, the hotel has changed dramatically for the worse. I'll start with the smallest... We were checked into a room that smelled of cigarettes, we called the reception, an employee came and confirmed that there was indeed a smell of cigarettes. As a solution, they offered a room of the same class, but upon arriving at it, it differed from our first room in that our room had floor-length windows, while the proposed one had small windows. we refused. further more interesting..... To get rid of the smell, we opened the windows in our room and went to relax by the pool. We went for a swim in the pool (it’s about 6 meters wide) and from one end of the pool to the other, hotel guests threw a heavy rubber ball (the size of a tennis ball), before this the ball had already hit a little girl in the face, but the players still didn’t stop their fun and hit my wife with all their might in the head... as a result: my wife became hysterical from shock, they called an ambulance and at the hospital they diagnosed a head injury. The lifeguard who was in the pool area also did not react in any way to such dangerous games, and after the incident, when he asked him to show the rules for using the pool, he said that he did not know about such games. The staff, of course, gathered after the incident, but they only offered ice and did not call an ambulance. I tried to convey to the manager that the pool is a recreation area, not a water park. the manager did not react in any way to what happened. the next day we approached the manager to demand money for the remaining days, since we were going to leave their hotel, because we did not intend to continue trying to relax in this hotel. the manager refused. started calling my wife names. she took out her phone to film and record the insults, he began to attack her and threaten her. Ultimately, the manager said that the hotel would never refund the money for the remaining days, and that we should do “whatever we wanted.” To resolve the problem, we contacted the service through which we booked, who offered a reasonable solution to the problem. We provided an extract from the hospital with the diagnosis to the reception and we were refunded the money for the remaining days of the booking. I do not recommend this hotel to anyone, especially if you want to relax and not get injured and psychological discomfort from communicating with such inadequate staff of this hotel.
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