The Hosteller Rishikesh, Upper Tapovan

I had a great experience with hosteller upper tapovan rishikesh Staff is very Humble and helpful Rooms are very clean with Good atmosphere couple friendly. Room service are very Good their activities especially karaoke night ,ganga Aarti,and sunset point are very beautiful and amazing

Highly irresponsible and insensitive behavior! Not at all customer friendly. I canceled my booking for 29th June 2024 because my flight to Delhi was cancelled at last minute on 28th June 2024 (due to operational reasons in Delhi airport ). I also shared the screenshot of flight cancellation and requested for refund. 1. I tried reaching via call 15-20 times to the property owner requesting for cancellation and refund. But the phone was switched off. 2. After writing several emails to them, I got a few times response over email(they didn't bother to switch on the phone and discuss) that according to their booking voucher they can't cancel/refund the amount due to policy constraints. 3. They absolved themselves of all responsibility and kept repeating booking was done via makemytrip and hence it is their(makemytrip)responsibility to cancel and process refund. In case of natural calamities, flight cancellation, medical emergency, etc, refund should be done. I would never recommend Hosteller to anybody because of this incident and behavior.