빌라 갈레 리우데자네이루

여러분, Vila Galé Rio de Janeiro는 그야말로 환상적입니다. 접수원, 메이드, 웨이터… 비교할 수 없는 서비스. 과도한 관료주의로 인해 체크인은 오랜 시간이 걸렸지만, 체크아웃은 매우 빨랐습니다. 나는 모든 사람에게 그것을 추천합니다. 호텔의 위치는 밤에 거리를 산책하기에는 안전하지 않지만, Uber/99를 이용해 돌아다녔기 때문에 매우 평화로웠습니다. 리우데자네이루의 주요 관광 명소에 쉽게 접근할 수 있습니다.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.