Let's start with the good bits. Car parking is in the close by Leisure Exchange car park which had plenty of space and was only £1.50 per 24 hours. The room (we went for Premier Plus) was also good. Nicely presented. Well equipped and very clean. The hotel is also very well located for the city centre Now the bad bits. Whilst the room was nice and clean, the public areas were not. In particular the area outside the lifts on the ground floor was very dirty with many stains on the carpet. Clearly not much cleaning goes on here. On our first evening, there was an 'Uber Eats' receipt on the floor of the lift. By the second evening it was in the area outside the lifts on the ground floor and there it stayed. The guy on reception when we checked in was fine. However, on the first morning, as you have to do in many PI's (and as suggested on the notice you put on the door handle), I went to reception and requested the room be serviced. The lady behind the counter, wearing a scruffy denim jacket, looked at me as if I had three heads and advised the rooms are not normally changed before a guest leaves and asking me what I wanted doing to the room! This went on until another member of staff advised that yes, you do need to inform reception if you want the room servicing! Even then, the denim clad receptionist said something along the lines of 'what, you want the supplies replenishing and clean towels'. Breakfast on the first morning (9.15 when breakfast is served until 11.00) was dire. No juice to start with although eventually someone did replenish. Only one rather sad looking egg. Little of anything else (and what there was there was luke warm) and no pastries. We were lucky in getting in when we did. Many arrived after us and had to wait for a table - and whilst some things were clearly replenished, no pastries ever arrived. Also, I did find it rather distasteful that a cage containing dirty sheets and towels was just behind the breakfast buffet clearly awaiting collection by the laundry. Not great. On the second morning we were a little earlier and the buffet was well stocked. Plenty of everything although much of the 'hot food' was again luke warm. All in all, a mediocre stay. Better managed, this could be a great hotel but clearly not very vell managed.
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