Our stay at this hotel was unfortunately far from the 5-star experience we had expected. There were several issues, but the biggest disappointment was the staff’s attitude. After we raised a complaint, we could see them gossiping about us, unaware that my partner could understand the local language. This unprofessional behavior was uncomfortable and ruined what should have been a relaxing holiday. Additionally, while the hotel markets itself as a 5-star establishment, it felt more like a 4-star. The decorative finishes in our room were outdated and didn’t meet the high standard we expected. On our final day, we experienced further issues with the staff. A waiter approached us rudely, implying that we weren’t entitled to dinner, which was both embarrassing and unnecessary. This harassment soured our last evening and made us feel unwelcome as two people of colour. Overall, this hotel did not live up to the expectations. The staff’s attitude, We would not recommend it if you’re looking for a genuine 5-star experience.
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