This is our first luxury holiday and in almost every way Boutique 5 met every expectation anyone could have. The staff are amazing, friendly personal and do everything they can to go the extra mile. Food was great too - good quality and well presented Solid fast WiFi for those who need it No issues with recent fires - although looking at adjacent burnt out areas you realise what a great job they’ve done to get lucious green grass and plants back around the hotel But they were let down by just two things: Beware point 1: Bottom floor Superior Junior Suite with Private Pool rooms are advertised as having a “sea view” - this is in contrast to the Junior Suites (which are also on the bottom floor) but advertised with a *partial* sea view. In truth all the bottom floor rooms have a partial see view - the hotel’s photography is cleverly taken to suggest a good view of the sea but at most it’s about 15% sea and 85% buildings, trees and (if you’re unlucky) power and telegraph poles. This is not the first review to point this out and it’s something they need to address by simply adding the word “partial” into those lower floor superior rooms so that guests can make the decision to upgrade before they arrive rather than be disappointed either in silence or bring it up with the staff Having chosen to address this with the staff, first time they wanted to offer a pricey upgrade - but after persisting through our travel agent, they offered a more reasonably priced upgrade to an upper floor room which has much better views of the sea and does live up to expectations of a sea view. Maybe it’s a Greek thing but I prefer not to haggle over resolving an issue that like that. Lesson learned though, if we come back we’ll be avoiding the lower floor and haggling over prices. Beware Point 2: Our return flight was late so we asked for options for a late checkout (we asked for up to 5 hours). They offered just a 15% discount off the full room rate - which was excessive since the it’s the end of the season and the room was available. This again seems to be hotel policy but I didn’t want to haggle this time and decide I would rather spend €150 elsewhere. Turning to the positives: This does live up to expectations in every other way. Special shoutout to Serving and Room Cleaning and Spa staff - always happy people, lovely smiles and friendliness. And always trying (and achieving) a spectacular service that helps ensure this place does deserve the “luxury” name tag. The Spa isn’t listed separately on Trip Advisor, but if it was, I’d give it a solid 100% - not a fault. Vangelis was incredibly helpful and friendly and made our last few hours of stay a continued luxury. A word of warning - be sure to take the staff’s advice and pre-book your spa treatment to avoid disappointment. Overall, as our first luxury holiday I don’t have any other luxuries to compare it against, but it has set a high (98%) standard for our next one!
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