Having travelled to many European beach resorts and stayed in many 4star plus hotels, this is one I will never return to. I have never left a bad review before but struggling to comprehend how it has got it’s stars. I’ll start at the beginning… Arrived around midnight, to be met by the receptionist who didn’t even welcome us. Threw papers on reception, told me to fill them in, all he wanted was the resort tax from me. No explanation of where anything was or what the hotel offered. There was a porter there but only helped those staying in the Elite suites, we were left to fend for ourselves. Next morning we found a beach towel card in our room, when we finally found where to get our towels, we were told that we needed a card for each of us, so would need to trundle all the way back to reception to get another. Frustrating when the booking was clearly for two. This wasn’t a one off, heard many people sharing the same problems . The deluxe Mountain View room was so disappointing, not as TUI advertised, which stated our room was complimented by a Mountain View. See photos, just shocking view. Pool areas are poor, there are no where near enough sun beds and the morning run to get one is not what you would expect for this supposed category of hotel. The adult only pool was filthy with slime marks all around the edge and floating bird pooh from the copious amounts of starlings nesting in the hotel balconies. Some of the staff were rude, in particular one woman on the pool bar who after ignoring my partner who had been patiently waiting (he was front of the queue). I looked over to see why she wasn’t serving him, she looked at me and said “what”. I told her I was just wondering why she wasn’t serving him and just said to him”wait” and continued to chat with her colleagues. So rude We never had a bed linen changed throughout our 7 day stay which is something I have never experienced before, the maids sometimes didn’t even take away our dirty cups. Just a poor experience, never again. And before asked, no didn’t report it to management, just wanted the week to end and come home. Maybe just us having a bad experience , bur the comments “complimented by a mountain view” an utter joke!! On a positive note, coming back to the beautiful island of Rhodes, seeing the stunning old town again, and beautiful Lindos, compensated for the poor service within this hotel. Just need to find one that actually is at least 4star plus.
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