First impressions coming off the main road was that it was going to be very noisy, considering it's next to the main train station as well and that it was not in a nice area, but from the back, we quickly realised it's a very good location close to the city centre and it was actually very quiet. The reception area is welcoming with a nice vibe, bar, games and a pool table. The room sound proofing is pretty good and the bed was very comfortable. Bathroom a bit like being on an aeroplane, pretty tight, but does the job. Negatives: The running of the reception is a shambles and they do not know what they are doing. Our bill had so many errors on it, they didn't know what was going on. We had drinks on the bill that we had already paid, were charged for breakfast that we didn't have and then I was charged twice for other bar charges which they refused to refund, saying the payments had been declined, even though I could show them there and then the 2 payments already taken from my bank account. I am still waiting for a response from the manager Jean Baptiste Couard regarding a refund, which I do not trust in. I was told he would contact me in the morning and I've heard nothing. In addition, the parking 'offer' for the carpark at €10 is a rip off if your are not parked solidly all day every day and we ended up paying much more over 4 days than we would have done going in and out. Overall, a disappointing end to a lovely trip in Reims.
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