호텔 로레토 산티아고(Hotel Loreto)

The cleanliness is disgusting. Body hair all over the floor in the room, bathroom. After we complained they left us with NOT HOT WATER to take a shower. All receptionists were so rude and no open to help or hear us.

Un hotel estilo boutique, con buenas instalaciones y con un personal muy amable. Esta cerca de Bellavista y eso es muy bueno porque se puede ir caminando y disfrutar de su movida gastronómica, también la distancia al centro es correcta. El problema es la ubicación, esta sobre la calle Loreto y de noche es una zona muy cerrada, poco movimiento y un ambiente denso, el hotel cierra sus puertas temprano y volver tarde se torna peligroso porque la demora en que te abran puede ser bastante.

We (couple) stayed there for three nights and absolutely loved it! Although we arrived in Santiago really early and had to self-quarantine, they allowed us an early check-in and made sure we had everything we needed. The room was big and spacious and with the terrace it was everything we were looking for to do our quarantine. After we were able to leave and explore the city the staff was always happy to help& recommend us places. Cristian is just amazing and we absolutely loved his hospitality. But also the girl from the night shift was really friendly and nice. And even the facility manager (José) was amazing, we usually ended up talking to staff for much longer than intended because we had such interesting discussions! Honestly: this hotel made Santiago feel like our home and we will for sure be back! Nos vemos pronto Cristian

De início achei que fosse ter problemas, pois não tive resposta a alguns questionamentos que fiz pro hotel. Entretanto tal impressão se desfez assim que chegamos. Fomos muito bem atendidos pela Denisse, que nos explicou tudo certinho e ainda liberou uma acomodação antes do horário, para que pudéssemos colocar nossa bagagem e descansar um pouco após um voo bem cansativo. Achei a localização do hotel muito boa, praticamente no meio do caminho entre o centro histórico e o Cerro San Cristóbal.

The location is great, and the staff are very friendly - they were very polite every time I had to report no heat in the room and no hot water, which was daily. They turn it off to save power, which might be fine at limited hours, but coming into a cold room after walking around in a Santiago Winter, or trying to get ready in the morning with a cold shower, is very unpleasant. The hotel itself is totally fine, though dated. This is fine for me, I am not a hotel snob - just need a clean room in a good location - and heat in Winter.

Pictures do not reflect the current condition of the hotel. Hallways not lit, no amenities, No WiFi, towels are very small and multi-colored due to age. Very old and moldy smelling. Mold in bathroom and on ceilings. It was not a pleasant experience.

The Hotel Loreto presents itself online as a well kept boutique hotel in the center of many tourist activities. It is possible this image was true before COVID or something, but it is absolutely not true now. You'll notice there are not many recent reviews, which is usually a red flag but I somehow missed that. The hotel sits behind big iron gates, and you must get the front desk agent's attention through the window. The lobby is dirty and they are actively doing noisy construction on the front stairwell, which is close to rooms. The rooms are absolutely disgusting. I'm a stout traveler and can handle a lot, but these rooms are completely unacceptable. To say the furnishings are minimal would be an understatement. The rooms have as little and as basic amenities as possible. The room was not clean at all - dirt, hair, ants everywhere. The plugs are hit or miss for what work. The shower is what made us eventually leave for another hotel. If you turn the shower on, water would come gushing out at the base of the step to enter the shower. We reported this to the front desk and they said there were no vacant rooms that did not have maintenance problems (!). Their solution was to give us a bunch of towels to put on the floor and, presumably, just flood the bathroom. This is one of the most insane things I've ever seen a hotel suggest. After telling them we wanted to leave, they magically decided a room with a maintenance problem was actually fixed. We said absolutely not and requested a full refund. They reluctantly agreed and tried to talk us out saying it would take awhile to refund. There was no way we could comfortably stay there so we left. After time had passed, they still had not issued a refund as agreed upon. I sent them an email which they did not answer. I reported this charge to my credit card company, which was much more effective than attempting to contact these con men. After several days they replied and asked for the same exact details that we gave them when we signed in. This never resulted in a credit from the hotel. Thank goodness my credit card is reputable, but this hotel sure as heck is not. In all my travels, I have rarely encountered a dump that tries to scam people like this. The pictures you see in these reviews are either fake or from a time when this hotel used to be run properly. They do not represent the hotel in its current state. We went over to the Novotel for only a few more USD a night. The vast chasm in quality was so enormous. Do yourself a favor and book somewhere else. I recommend the Novotel Providencia but you could likely find a better hotel almost anywhere else in the city. You can see I have many reviews and most positive. I do not take one star reviews lightly, but travelers need to be aware of this trap. Do not stay here.

The Hotel itself is fine and good value for money - unfortunately the area around the hotel has deteriorated and was very dirty with rubbish strewn over the streets. The hotel is clean and tidy and the roof top seating area is nice. The rooms are ok but dated as are the bathroom facilities but for the price it was a good and value option to stay.

I suspect someone is trying to boost this hotel’s ratings with false reviews. This is not a 3,5 star hotel. It’s maximum 2. There’s no breakfast and no bar available, the hotel is old, and rather dirty. Furniture, bed, shower, toilet, everything is worn down and would need a complete refurbishment. The staff is friendly though. The hotel is located next to the party area Bella Vista, but on the “wrong” side, in an area that is so unsafe that a majority of the buildings have barbed wire fences. The hotel itself locks you in, because of the area, with an iron gate infront of the front door. You’ll have to call for assistance to be let out of the hotel, and in of course. Also, I fell and scratched my elbow around the corner from the hotel. When asking the reception for a first aid kit, desinfectant and band aids, the guy working just said that none was available, because it was locked away at this hour he said they did have one, but it was locked away at this time and he didn’t have the key (this was at 8.30pm). On top of that, they have a very complicated WiFi-system with equally complicated passwords and still don’t reach all rooms. So count on using your roaming if you’re travelling internationally. And the last day there was no electricity in the whole building from very early morning and still none when I collected my bags and left for the airport at 2pm.