호텔 로레토 산티아고(Hotel Loreto)

청결이 부럽습니다. 방, 욕실 바닥 전체에 체모. 우리가 불평 한 후 그들은 샤워를하기 위해 HOT WATER를 남겨 두지 않았습니다. 모든 접수원은 너무 무례했고 우리를 돕거나 듣지 않았습니다.

좋은 시설과 매우 친절한 직원이 있는 부티크 스타일의 호텔입니다. 벨라비스타와 가까워서 걸으면서 미식을 즐길 수 있고 중심가까지의 거리도 적당해서 아주 좋습니다. 문제는 위치입니다. Loreto 거리에 있으며 밤에는 매우 폐쇄된 지역이고 움직임이 적고 빽빽한 분위기입니다. 호텔은 일찍 문을 닫고 늦게 돌아오는 것은 개장 지연이 꽤 길 수 있기 때문에 위험합니다.

우리 (커플)는 3 박 동안 거기에 머물렀고 절대적으로 그것을 좋아했습니다! 우리가 산티아고에 정말 일찍 도착해서 자가 격리를 해야 했지만, 그들은 우리에게 이른 체크인을 허용했고 우리가 필요한 모든 것을 갖추었는지 확인했습니다. 방은 크고 넓었고 테라스가 있는 것은 우리가 검역을 하기 위해 찾고 있던 모든 것이었습니다. 우리가 떠나서 도시를 탐험할 수 있게 된 후 직원들은 항상 기꺼이 우리를 도와주고 장소를 추천해 주었습니다. Cristian은 놀랍고 우리는 그의 환대를 절대적으로 좋아했습니다. 그러나 야간 근무의 소녀도 정말 친절하고 좋았습니다. 그리고 시설 관리자(José)도 훌륭했습니다. 우리는 흥미로운 토론을 했기 때문에 보통 의도한 것보다 훨씬 더 긴 시간 동안 직원들과 이야기하게 되었습니다! 솔직히: 이 호텔은 산티아고를 우리 집처럼 느끼게 했고 우리는 확실히 돌아올 것입니다! Nos vemos pronto Cristian

처음에는 호텔에 했던 몇 가지 질문에 대한 답변이 없었기 때문에 문제가 있을 거라고 생각했습니다. 그러나 우리가 도착하자마자 그 인상은 사라졌습니다. Denisse는 우리에게 모든 것을 정확하게 설명하고 시간 이전에 숙박 시설을 제공하여 매우 피곤한 비행 후 수하물을 넣고 약간 쉴 수 있도록 매우 잘 돌 보았습니다. 나는 호텔의 위치가 매우 좋고 역사적 중심지와 Cerro San Cristóbal 사이의 거의 중간이라는 것을 알았습니다.

위치는 훌륭하고 직원은 매우 친절합니다. 매일 방에 열이없고 뜨거운 물이 없다고보고해야 할 때마다 매우 정중했습니다. 그들은 전력을 절약하기 위해 전원을 끕니다. 제한된 시간에는 괜찮을 수 있지만, 산티아고 겨울을 걷다가 추운 방에 들어가거나 아침에 찬물로 샤워를 하려고 준비하는 것은 매우 불쾌합니다. 호텔 자체는 오래되었지만 완전히 괜찮습니다. 이것은 나에게 괜찮습니다. 나는 호텔 속물이 아닙니다. 좋은 위치에 깨끗한 방이 필요하고 겨울에는 더위가 필요합니다.

Pictures do not reflect the current condition of the hotel. Hallways not lit, no amenities, No WiFi, towels are very small and multi-colored due to age. Very old and moldy smelling. Mold in bathroom and on ceilings. It was not a pleasant experience.

The Hotel Loreto presents itself online as a well kept boutique hotel in the center of many tourist activities. It is possible this image was true before COVID or something, but it is absolutely not true now. You'll notice there are not many recent reviews, which is usually a red flag but I somehow missed that. The hotel sits behind big iron gates, and you must get the front desk agent's attention through the window. The lobby is dirty and they are actively doing noisy construction on the front stairwell, which is close to rooms. The rooms are absolutely disgusting. I'm a stout traveler and can handle a lot, but these rooms are completely unacceptable. To say the furnishings are minimal would be an understatement. The rooms have as little and as basic amenities as possible. The room was not clean at all - dirt, hair, ants everywhere. The plugs are hit or miss for what work. The shower is what made us eventually leave for another hotel. If you turn the shower on, water would come gushing out at the base of the step to enter the shower. We reported this to the front desk and they said there were no vacant rooms that did not have maintenance problems (!). Their solution was to give us a bunch of towels to put on the floor and, presumably, just flood the bathroom. This is one of the most insane things I've ever seen a hotel suggest. After telling them we wanted to leave, they magically decided a room with a maintenance problem was actually fixed. We said absolutely not and requested a full refund. They reluctantly agreed and tried to talk us out saying it would take awhile to refund. There was no way we could comfortably stay there so we left. After time had passed, they still had not issued a refund as agreed upon. I sent them an email which they did not answer. I reported this charge to my credit card company, which was much more effective than attempting to contact these con men. After several days they replied and asked for the same exact details that we gave them when we signed in. This never resulted in a credit from the hotel. Thank goodness my credit card is reputable, but this hotel sure as heck is not. In all my travels, I have rarely encountered a dump that tries to scam people like this. The pictures you see in these reviews are either fake or from a time when this hotel used to be run properly. They do not represent the hotel in its current state. We went over to the Novotel for only a few more USD a night. The vast chasm in quality was so enormous. Do yourself a favor and book somewhere else. I recommend the Novotel Providencia but you could likely find a better hotel almost anywhere else in the city. You can see I have many reviews and most positive. I do not take one star reviews lightly, but travelers need to be aware of this trap. Do not stay here.

The Hotel itself is fine and good value for money - unfortunately the area around the hotel has deteriorated and was very dirty with rubbish strewn over the streets. The hotel is clean and tidy and the roof top seating area is nice. The rooms are ok but dated as are the bathroom facilities but for the price it was a good and value option to stay.

I suspect someone is trying to boost this hotel’s ratings with false reviews. This is not a 3,5 star hotel. It’s maximum 2. There’s no breakfast and no bar available, the hotel is old, and rather dirty. Furniture, bed, shower, toilet, everything is worn down and would need a complete refurbishment. The staff is friendly though. The hotel is located next to the party area Bella Vista, but on the “wrong” side, in an area that is so unsafe that a majority of the buildings have barbed wire fences. The hotel itself locks you in, because of the area, with an iron gate infront of the front door. You’ll have to call for assistance to be let out of the hotel, and in of course. Also, I fell and scratched my elbow around the corner from the hotel. When asking the reception for a first aid kit, desinfectant and band aids, the guy working just said that none was available, because it was locked away at this hour he said they did have one, but it was locked away at this time and he didn’t have the key (this was at 8.30pm). On top of that, they have a very complicated WiFi-system with equally complicated passwords and still don’t reach all rooms. So count on using your roaming if you’re travelling internationally. And the last day there was no electricity in the whole building from very early morning and still none when I collected my bags and left for the airport at 2pm.