W 산티아고(W Santiago)

We enjoyed our 2 nights stay, very nice rooms, nice facilities, great staff and service, good breakfast, highly recommended

號稱聖地亞哥CBD地區最好的酒店，有以下問題： 1. 全員英語垃圾。不會西語的慎選。前廳接待人員講英語大概相當於中國初中生水平，極其費勁；在餐廳點菜，你和服務員都以為自己交流明白了，頻頻點頭，結果上來的菜品是啥玩意，就看你的運氣了。。。。。。 2. 設施極不友好：房間找不到一張紙，一支筆，插座極少，位置極其不方便。（雖説不是商務酒店，但遊客就不需要寫一個字嗎？）房間裏連住7天都不給洗衣袋！ 3. 服務種類少且差：疫情期間做為一家五星級酒店竟然不提供上門核酸預約服務，也不幫你叫，你要是自己不會西語，不熟悉當地情況就衹等死吧！我這次出國2個月，住了各國十幾家五星級酒店，衹是唯一一家不幫你約核酸，你自己約了後酒店還處處設定障礙的！你要是沒有當地貨幣，酒店也絕不會替你付款結賬，總之，在一個超五星級酒店裡，客人自己搞定一切！ 對了，酒店自己沒車，你要交通服務就衹能讓前台叫Uber. 4. 服務人員極其沒有責任心，服務意識極差：約了幾次酒店會議室，每一次都不例外，沒有任何人跟進。你跟一個前台約完，換了另一個就完全不知道情況！ 房間打掃人員從來不檢查房間是否有洗衣袋！我衹能每天用前一天送洗回來的塑料袋裝臟衣服，自己送到前台，而且跟前台説了n次，卻仍然沒人會給你房間拿個洗衣袋。住了7天，説了7次，沒一次有人管！ 約了退房後的屋頂餐廳，卻因為退了房沒鑰匙，用不了去屋頂的電梯！到了餐廳，空無一人，因為根本沒有服務員知道你預約了！電話叫了半天，服務員在電話里根本聽不懂你要什麼，你衹能反覆説一個詞come，希望他能懂吧！來了之後，他肯定先服務白人。。。

最差的服務。

Everything about this property and location was perfect. The restaurants, shopping was nearby. The staff, rooms and food were excellent.

This was our first visit to Santiago. The service, friendliness and willingness to be of help at the W was outstanding. Food was excellent. Our upgraded room and its views was Amazing. The property is showing its age a little and could use a makeover and new, less soft mattresses. The location to shopping and restaurants is perfect. We would definitely stay again !

The hotel it’s a little old, need to be update. Boring bar, boring ambiance. The sky bar close. Expensive medium quality

They made us feel like we were at home. Very accommodating.

Really looking run down these days. Looks like COVID took its toll. Was once the “it” place but not anymore

Really friendly staff from start to finish. Super comfortable room with huge shower. Top quality breakfast selection. Hotel layout is a bit annoying in that you have to take three different sets of lifts to get to different areas. Some of the decor felt a bit dated. Pool bar / food menu was poor. Hotel is in a really nice part of Santiago, close to bars and restaurants.