빌라 침브로네(Hotel Villa Cimbrone)

호텔에서 관리하는지 모르겠습니다. 유료 공원 입장과 바의 높은 가격, 나쁜 서비스, 무례한 웨이터, 오랜 시간... 저는 그라니타를 사러 갔습니다. 카운터에서 기다리던...

빌라의 위치는 훌륭하지만 우리가 경험한 것은 "관광객의 덫"이라고 할 수 있습니다. 서비스는 5성급 호텔의 평균 이하이며 음료와 음식은 대체로 고가입니다. 수하물 배달은 객실 요금에 포함되어 있지 않으며 주차 요금은 1박당 35유로입니다. 미슐랭 레스토랑은 별 1개 레스토랑의 수준이나 서비스가 없습니다. 이탈리아 스파클링 와인 한 잔은 20유로이며 요리는 전체 메뉴를 통해 지속 가능한 수준이 아닙니다. 제과점은 괜찮지 만 일부 요리는 좋지 않습니다. 즉, 7 가지 요리 메뉴의 Bacala와 파스타입니다. 호텔은 무질서하고 결혼식을 환영합니다. 개인 여행자와 같은 구내에 있는 단체 식사.

건물의 전반적인 분위기는 이길 수 없습니다. 우리는 그곳에서 딸의 결혼식을 열었고 꿈이 이루어졌습니다. 직원들은 매우 유쾌하고 협조적입니다. 시설 최상급. 유일한 단점은 하차 지점에서 도보로 약 10분 거리에 있는 호텔까지 수하물을 가져오는 데 요금을 부과한다는 것입니다. 1박 숙박비에 대해서는 이 정도가 포함되어야 한다고 생각합니다.

빌라는 부지와 마찬가지로 절대적으로 아름다웠습니다. 우리는 낭만적인 휴가를 제공하는 해안의 멋진 전망을 즐겼습니다.

The restaurant (and hotel) is tucked away from the Villa Cimbrone Gardens-- which are exquisite. The walk to the gardens and hotel is well worth the many steps to get there (not recommend walking for the disabled). Our lunch was great--expensive but worth the price. My wife and I recommend walking through the gardens first but either way it's a wonderful and stunning place. Based on our service, I will stay at the hotel if I ever get the chance to visit Ravello.

Although the room and gardens are amazing, the service is not to standard. With so many great places on offer in the area, don’t waste your money or time staying here and go where you also have great service! If you like this Villa, just pay and visit the gardens. We are in a top tier room and can’t even manage a reservation at the restaurant!! Never have I received such terrible service from any hotel, let alone a highly rated one. Would not recommend and won’t be back.

Gotta double check everything - broke our trust. It was an amazing stay up to the point we left. Great staff, food, rooms are terrific. All the things. When it came time to leave we were assured to leave our bags in the rooms and they said - don’t worry we will get it back to your bus. My wife was concerned that they mixed the bags with another family but - we trusted the process with their ticketing system. There was a bag we did not recognize in our lot and flagged it. They took that bag away. They did all the loading up. So - of course - they lost one of our bags. They denied any fault and put the blame on us. 3 hours and 150 euro later the bag was back. And yep - for a short trip - dealing with this was terrible and angering. It could have been better if the manager was more sympathetic. Instead all the blame was on us. He said “we never make mistakes with bags” and believe me - if we had thought we were at fault we would have owned up. But whenever I hear the phrase “we never make mistakes on …” I think of a fragile house of cards where staff are encouraged to lie to protect their own mistakes vs lose their jobs over “making the first mistake”. That’s what I think of. I also see the other negative comments and see how their tendency is to put the blame onto the guests (after a typical ‘thank you we take your comments seriously’ non-comment) rather than see the growing problem that they have. To the manager - yep - the way that you handled and escalated the situation got me angry in the moment . I’m very sorry about that and offer sincere apologies to you about what I said about the situation and what you should do to your mother as a result. I’m glad I got to practice my Italian but it was insensitive. Please be well. Mir.

Elegant hotel in a fabulous setting and a courteous and helpful staff that was both gracious and kind. One of the very best hotel experiences I have ever had