빌라 마리 생 트로페

Great customer service!

My friend and I spent 6 nights at Villa Marie in July. I had heard good things about the hotel from so we were excited to try it. The property is pretty but was not for us. Check-in: Staff at reception were nice and check-in was relatively quick. Our room was not ready, so we had lunch at the restaurant while we waited. Staff: Aside from reception, we did not find the staff to be over friendly or helpful. If you wanted or needed anything, it was up to us to ask, and even then, it could take several requests before you got what you needed. In the 6 days we spent there, we were never approached by the manager or anyone who asked how our stay was going. Location: The hotel is 10-15 min from town and 10-20 minutes from most beaches and beach clubs. Many people like that it is close to nothing and therefore quiet, but for us we found it taxing to have to cab anytime we needed to leave. And speaking of quiet, you can hear a pin drop everywhere you go on property, from the pool to the gym to the restaurant. I have not seen people speak so little before on vacation. Spa/Gym: We didn’t visit the spa but we did use the gym each morning. They don’t have much equipment but it was just enough so we could make it work for us. Food: The food was overall disappointing and the menu at lunch and dinner is tiny and doesn’t change. We were there for 6 nights and we were bored of everything on the menu by day 2. If the food were amazing, we wouldn’t have minded eating the same things over and over, but it was average at best. Room: We had a suite with terrace that overlooked the restaurant (roof) and a bit of the sea. The room was fine but not large enough for me to consider it a suite. The furniture and rugs were old and needed to be cleaned, it all smelled a bit musty. Water: They give you 1 bottle on each side of your bed each night and that's it. All the other water you pay for which I don't enjoy at a 5 star hotel. Pool: If you want 100% silence, then this is the pool for you. I never heard a sound during our stay from anyone. And we had to stop the bar staff every time we wanted a cocktail or bottle of water. They would bring it, and then never ask again if you would like another. If you want complete silence and no one speaking to you, including the staff, then this could be the hotel for you. If you want any kind of lively interaction, stay somewhere else. We will stay in town next summer.

Villa Marie was charming throughout our stay. It’s location is quiet—about 10 minutes from the center of Saint Tropez but the staff shuttles guests back and forth at a moment’s notice. The rooms, the pool and all the public areas are just gorgeous—all created out of a lovely old building. The two concierges were also incredible—they arranged restaurants, beach clubs, taxis and finally a last minute boat ride to take us to Cannes. What a gem of a hotel.