페른 리조트

Our family we are foodies so the only reason why we chose to visit this place to celebrate a birthday was because of the great reviews regarding their food. Well those reviews must have been written by the resort itself because the food quality was below average. The steak was flavourful but not chewable and the veggies were uncooked both cauliflower and green beans. My husband had ordered the lemon chicken but he said it was dry. Dessert was small and tasteless. The biggest disappointment was the fruit bowl I ordered for breakfast. The fruit was stale and sour and even the colour was brownish. As for it being all inclusive the fridge in the room was empty not even bottles of water. I went to the reception and they told me we had to pay for water bottles! There was a water refill station but for that you needed your own bottle which we did not bring thinking we were going to an all inclusive. The young woman at the reception was not friendly or helpful. She would not open her mouth completely to answer our questions as if she was bored or something. PROS - activities (bingo, trivia), skating, clean rooms. CONS - checkin reception, food below average, all inclusive status not justified by the high cost We might return here if they improve their food quality.

They work hard to look after you. As a retired older couple we appreciated the dining area where there were no little kids - that noise and disruption was in another room. (We will not comment on the behavior of some other people's children!) The serving staff were pleasant and efficient. Surprisingly for an all-inclusive resort, the quality of the wide choice of meals ranged from very good to excellent, including the best omelet I have ever had. There were a lot of activities and shows, and a friendly staff member was always close at hand. Note that there are no elevators - those with mobility issues would have difficulties. The spa for a massage was great. Our two complaints were relatively, minor. First we were surprised at the behavior (bouncing pool balls anyone?) allowed at the rather dirty and poorly kept pool tables. Second, we had trouble trying to watch a movie - and found that the TV remote in our room was for a different system. The very efficient service man solved that problem. Bottom line, we would consider returning!

How is it possible for Tripadvisor to recommend this Resort when you are unable to book online and then suggest that you contact Fern directly without publishing a phone number. Unsolicited destination with no genuine prospects to offer!!! Totally loosing confidence with Tripadvisor.