에레모 델라 지우빌라나

The hotel claims to be 5 star - it is not. Looking at their website they look as though they have some nice rooms but they also have some awful ones. We booked from Loveholidays website. The room we picked showed a beautiful large light room with bifold doors with a patio outside with a dining table (a picture of the room we booked is attached). Upon our return from holiday and complaining to Loveholidays the following day the pictures on their website of this room suddenly disappeared. Unfortunately the room provided to us (room15) was a tiny, dark airless DUMP - the window was more of a small hatch, you had to have the electric light on during the day . Upon complaining we were told that the booking was for a Superior Room with garden view and that was what we had been given. In the bedroom there was no wardrobe or chest of drawers (there was no space for them). There was no power point to charge your mobile phone- although there was one by the bathroom basin if you wished to chance being electrocuted. The garden view was a grubby courtyard complete with two open manholes . They turn the lights out at night. Upon being shown to our room for the first time in the early hours I nearly fell into one of these holes - about 40cm square and about 70 cm deep just waiting to break your leg or fracture your pelvis. The food was not good - if you were expecting fish in a beautiful wine sauce or a piece of chicken/lamb/pork in a rich sauce forget it. We dreaded the meals. We have had holidays all over Italy and never have had such poor food. The hotel certainly has a suit of armour in the hallway but their pictures of bikes for rent must have been taken 14 years ago - they are now just a load of rusting metal fit for the skip. Loveholidays have clearly mis-sold me by accident or design I do not know. Would you trust Loveholidays to provide the holiday you booked ? - I never will again

We originally booked two nights at this hotel however we didnt like our early hotel / destination too much so added another night and so glad we did. Check in was easy and they also upgraded our room for us. Room was good, ended up being large with comfortable bed. Bathroom was good however bath products could have been a bit better. The pool area is really relaxing and suggest you spend a day there. The owner of the hotel has a golden retriever (Max) so he is often laying around the hotel which gives it a nice relaxing vibe. Breakfast was good but did have better in Sicily. We had dinner at the hotel every nice and the set up outside in the garden was just lovely. The staff were all really friendly and welcoming. The food at dinner was really good, I had the steak a few times which I enjoyed. Ragusa city seems like a strange place, the buildings and architecture are not pleasant on the eye. The city is about a 15-20 minute drive from the hotel Other reviewers mentioned the american tour groups, there was one on our last night but was not a problem at all.