호텔 부티크 오펠리아

Fish restaurant on first floor We were not informed that the summer festival was right in front of the hotel. We were not able to drive close to hotel, had to carry luggage around and park far away which would have been ok if the hotel had informed us. Needless to say that it was very loud. It smelled like sea food the next morning because there is a fish restaurant on the ground floor.

Nice room but too much technology NO LIFT. yes it was stated but at the very bottom of the description No receptionist- poor checking experience No where to hang towels Poor toiletries. Was told about car parks - the nearest recommended was for another hotel. Plus there was a festival and we were no warned of road closures. Again lack of awareness of local situation and there was no one on the ground. I would not stay there again.

The hotel room itself was beautiful, clean and very comfortable. Unfortunately the systems in place are not that well designed. We had a little miscommunication with our room being ready at a certain time and we had to wait in the reception seating on the stairs for a while. The parking spot is a bit far from the hotel, specially if you’re walking around with luggage in the middle of winter and your room is not ready.

I am not sure how this property was so well rated. For the price I paid it did not make sense. There is no elevator and really zero amenities to speak of. There was a terrible smell in the hall the entire stay, the bathroom door didn’t close and even though someone tried to fix it my friend and I still had to close it from the outside and lock the other person in, and the toilet (being a fancy toilet) opened, squirted, or otherwise did random things if you even looked at it funny. Small details were missed like hooks near the door for jackets and somewhere to put your dirty and snow soaked shoes. The gift card to their restaurant was a nice touch but we didn’t use it. I wound up having a flight cancelation and stayed elsewhere and I’m so glad i did because it was cheaper, nicer, had a gym, an actual front desk, and elevators. Plus a plastic thing to put the wet shoes on. The one plus of the hotel is we were there for carnival and it overlooked the street where the parade goes down and we got to watch in the comfort of the warm hotel room.

There are sooo many stairs and no elevator . Not for people who have trouble with stairs . The desk is mainly unattended and most all communication is through text . The staff was friendly and accommodating with our needs to help with luggage .The music was on at night which kept us up. Good for some , but not us. The room and bathroom were very very small but clean and nicely decorated. Looked bigger and more livable in pictures . I probably didn’t do very good research .

For the price this property is missing service, amenities and what most other properties offer. They are slow to respond and there is no one at the property.