This is the 2nd time my husband and I have been to the hotel, and we would go back again! All the staff go out of their way to make you feel at home, and we were welcomed back like family. The Restaurant Team and Chefs Firstly, someone who holds a special place in our hearts is Waled, the restaurant manager. Waled made us smile and laugh every day, and treated us like VIPs... Thank you for always being amazing at your job and caring so much about what you do. Shady the general manager - a true gentleman and someone who always gave us such a warm smile each day. The food was always varied and delicious, and the head chef runs a tight ship to make sure everyone is well catered for. There was an incredible pastry chef outside who used to make us the most wonderful delights, and you could see that he took great pride in his work. He always worked with such joy. It was my birthday whilst on holiday, and the Lebanese restaurant we booked for that night made such an effort to make my night memorable. Special thanks to Karim, who took care of us magnificently. AND the cake!! Delicious cake indeed. The Sky Bar Hani is such a treasure and great at his job, too. He remembered our drinks from the last time we had been there and juggled the needs of each guest brilliantly. Front of House - Reception We met Mohammed on our first visit, and he had just returned from his honeymoon this time round. He is so attentive to guests, very knowledgeable, and dedicated to his job. We were sad not to see Mr Mohammed El-Safti (he was on a well-deserved holiday) as he is possibly the best Front of House manager we have ever met; however, his deputy Nour took great care of us too. Poolside Ayman - Manager at the pool bar was fantastic and so enthusiastic and happy all the time, and Mohammed (one of the lifeguards) was so so good at his job, we felt very safe. Our bedroom The housekeeping staff are wonderful, have a great attitude, and every day when we came back, there were towel swans or hearts to greet us. One day we even had a towel mermaid! In-house Taxi Service - Mohammed Taxi We call Mohammed Mr Mohammed.. He is funny, charming, speaks several languages to be able to converse with ease with his guests, and works day and night to make sure the needs of guests are well taken care of. Mr Mohammed was the first person we connected with on our first trip to the hotel. If you read this review and need a taxi service, we highly recommend Mohammed Taxis Thank you again Monte-Carlo Sharm, we love you all... Sam and Michael xx
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