더 팰리스 포트 갈리브

The hotel is very nice and impressively large, as it actually combines three hotels into one complex. One of the best features is the ability to walk out to Port Ghalib, which gives you a real sense of freedom – unlike many other hotels in Egypt, where you feel confined to the resort. The rooms are pleasant, everything is clean, and the food is good. All the staff members, from the restaurant to housekeeping, were extremely kind and helpful. Unfortunately, our experience with the reception and management was disappointing. We reported issues through our travel company’s hotel survey, including non-working TV channels and an overly strong air conditioner that made my wife feel unwell. The following day, the reception contacted us and sent a housekeeper who tried to help, but couldn’t resolve the problem. We then waited two hours for an IT technician who never arrived. Since we only had two days left of our stay, we decided not to waste more time. At checkout, instead of understanding the situation, the reception staff and manager tried to shift the blame onto us, denying the connection to the survey and claiming it was our fault the issue wasn’t resolved. While the majority of the hotel staff were wonderful, the unprofessional attitude of the front desk and management left us disappointed. We’ve stayed in Egypt before and enjoyed it, but unfortunately, this will be our last visit to this particular hotel.

You get beautifull creations on the bed, the people are verry polite and Amer makes the room verry clean and pretty! We have everything we need here.

Amazing stay thanks to different relaxing areas on the pool, lagoon and beach on the Red Sea. Various restaurants option offering always excellent cuisine. Impeccable cleaning service of our room 6217 thanks to Hossam Hamdy. Planet spa with various professional services very well explained and suggested from Sam. All people from to beach, to bar and restaurant here are amazing: always smiling, very nice, kind and professional from early morning till night! Highly suggested!

I really like the hotel the rooms were nice and clean the food was great there are lot of activities because of the great animation team I might come back next year

Great Staff, Amer who looked after my room was fantastic Ezz F looked after me at the beach, kept my spot for me every morning always a big smile The 3/4 guys working at the beach bar always great Room was very comfortable & as stated, ocean view Food was average to good, I normally had anything that was grilled Understand it's hard to please so many different nationalities

This is the best hotel in MARSA Alam I've ever been. Best stuff. Clean room, great activities. Good place for families with children.