시레나 비치 리조트 & 스파

The room is clean, room service is amazing! especially want to appreciate Kiki for her work, she was amazing and helped us with everything. She told us where to go for fun time.

We travel very frequently and usually stay at 5-star resorts. Unfortunately, Sirena Beach Hotel was by far the worst we have ever experienced. It is advertised as a 5-star property, but in reality, it is worth no more than 3 stars. • Unhygienic pools: slimy layer around the edges, cleaning with brooms during guest swimming hours, and access only from 10 am. Completely unprofessional. • Unqualified bar staff: For over a week, no one was able to prepare a latte macchiato. After I complained, a manager showed up and loudly shouted at the bartenders in front of guests, even slamming his hand on the bar. Absolutely unacceptable behavior. The drinks from the vending machines were also terrible. • Plastic spoons for hot drinks – totally unacceptable for a so-called 5-star hotel. • All-Inclusive is a joke: One bottle of water per room for a family of four (only after complaining did we get two bottles daily). The minibar was stocked only once upon arrival. No drink service at the pool or the beach. • Kids Club: A disgrace. We were openly told that it was only for Italian children. International kids were not welcome. • Clear preference for Italian guests everywhere in the hotel. The only real positives: • The food was very good. • The reef is absolutely beautiful. • Some staff members were outstanding: Carol (Guest Relations), the concierge (unfortunately forgot his name), Mohammed (room boy 5314), Tayyeb (Restaurant Service Manager), and the restaurant waiters. They were hardworking, friendly, and attentive – but they cannot make up for the many serious shortcomings of the hotel. We even ended our stay 6 days early and moved to the neighboring Sentido Reef Oasis Suakin – the best decision ever! That resort truly deserves its 5 stars. If possible, I would even rate it 6 stars. A detailed review will follow. Conclusion: Sirena Beach Hotel is not recommended for international guests. If you expect a true 5-star experience, you will be very disappointed. For us, it was a complete failure.