아우라 리조트 시디 압델 라만 - 엘 알라메인

Location is great Room is clean Very convenient Near everything

예약할 때 리조트에서 약속한 모든 멋진 혜택에 너무 설레었어요. 요청대로 은행 송금으로 결제했는데, 몇 주 후 결제 확인을 위해 여러 번 이메일을 보냈지만, 전액을 받지 못했다며 추가 요금을 청구해야 한다고 하더군요. 은행에 세 번이나 확인하고 송금 내역서를 보냈지만, 제 이메일과 요청은 무시당하고 결국 엄청난 추가 요금을 청구했습니다. 더 이상 싸우다 지쳐서 비행기표를 놓칠까 봐 체크아웃할 때 바로 결제했습니다. 이 호텔에 지불한 금액은 너무 과합니다. 음식은 끔찍했고, 살아있는 바퀴벌레도 여러 마리 봤습니다. 와이파이도 작동하지 않고, 직원들은 불친절하고 무례합니다. 해변에서 멀리 떨어져 있고, 셔틀은 고장 나서 위험하고 빈약합니다. 결국 저희가 받은 대우는 너무나 불쾌하고 무례했습니다. 다른 누구에게도 이런 경험을 하고 싶지 않습니다. 휴가 기간 동안 다른 곳에 묵으시고, 마음 편히 쉬세요.

이 호텔에 대해 좋은 점을 하나만 꼽자면 너무 뻔합니다. 방은 먼지가 많고, 음식은 끔찍하고 가격도 너무 비쌌으며, 서비스는 정말 엉망이었습니다. 방은 낡고 냄새도 심했고, 체크인하자마자 욕실의 찬물 수도꼭지가 작동하지 않는다는 것을 깨달았습니다(!). 하루에도 여러 번, 특히 가장 불편한 시간에 정전이 발생했습니다. 점심시간에 남편과 저는 치즈버거를 먹으려고 약 1시간 동안 기다려야 했고, 주문에 대해 다시 물어봤지만 웨이터가 무례하게 굴었습니다. 직원들은 영어를 거의 못 했고, 타월을 보는 사람은 타월을, 레스토랑 웨이터들은 식기나 주류를 어떻게 부르는지조차 몰랐습니다. 길을 찾기가 정말 정말 어려웠습니다. 이 호텔은 외국인 관광객을 위한 준비가 전혀 되어 있지 않은 것 같습니다. 조식 뷔페는 형편없었고, 해변으로 가는 셔틀은 상태가 매우 나빴습니다. 이 호텔을 누구에게도 추천하지 않습니다.

The worst hotel you can go to. Save yourself and don’t go here if you’re a tourist, you will have the worst stay!! Definitely staying here is ruining the entire vacation. The reception is not helpful. They give you dirty rooms with paint smell and no view. Once you complain of the room odour, they fill it with air freshener, which is even worse. The resort has no elevator. The breakfast is 3/10. Save yourself time and money and go somewhere worth it. Nothing good about this hotel.

The stay at Aura was not good at all, and went wrong for many reasons: 1- After putting a note in my booking for a king sized bed, upon arrival the receptionist asked personal questions if any of our group is a couple and did not accommodate our request, even though it wasn’t their business to ask these questions. 2- Upon arrival, they did not inform us about the facilities available including the beach. The next day we had to search for another beach to go to which was hard since they were all still closed… we had to ask them ourselves until they finally told us that there’s a beach access from Aura resort. 3- The food was very bad… they overcharge for their food and buffet which is really not worth it. 4- The resort was unclear about their visitors policy… they only told us once we were there that visitors are not allowed after 11pm which is bizarre since we’re tourists and have the liberty to host friends. 5- We asked them to bring us mugs to have coffee and they wanted to charge us for them. 6- The staff was nice but they were uninformed and unhelpful when it comes to things to see in the area and places/restaurants to go to. In short, wouldn’t recommend this resort for anyone! There are much nicer places to stay at in the North Coast that are also affordable.

I was in the hotel for one week during the end of august , so this my experience there Positive points - Location is very good - Very nice and big swimming pool with crystal clear water - Free bus to the beach upon guest request-Staff are helpful in general Negative points - Breakfast need to be upgraded and look into quality , the bakery items are disaster - Rooms need a deep maintenance (my room the phone was not working/bathroom ceiling has a mold-The netting wire is cut off in the room balcony- Managers taking there duty meal at any area around the guest which they broke the guest privacy- Towels are dirty in the room- TV remote control without back cover-Some fire extinguisher are old and without dates which against safety