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Train your staff maybe how to talk to people and ask questions instead of assuming things. Me and my daughter were on a trip for the weekend that was going well until I arrived at premier inn where I was made to feel awful. Your staff member asked my daughter for ID of driving licence or passport well the room is booked for 1 adult and 1 child how is a child gonna have such things and she was persistent in asking and look at me to say it’s to protect the child made me feel horrible. We then went down for food and when asked for drinks I said I will have the 4 bottle deal on beer but at the end it wasn’t on the bill and she said I didn’t ask for it. So then comes the breakfast we go down tell her room number and get told you’ve only booked for 1 I said yeah and kids eat free she just gave a horrible look and I didn’t like how she spoke or greeted us. It’s still playing on my mind now and I’m disgusted at the whole experience not to mention the noise through the night from above my room

Tv didn’t work, as in the remote. Entertainment for one night wasn’t there for in room enjoyment. When we got there to stay for one night we paid extra for a £15 early check in but couldn’t check in til 2pm which was one hour before normal check in…. So I feel I wasted money on that. The car park COSTS £7.50 PER NIGHT when that should be included in GUESTS staying. And on top of that it wracked up to me paying over £100 on one night, plus parking and early check in when I didn’t even check in early morning due to no rooms… this did NOT include the drinks and dessert I paid for by the way. The only decent thing was the bed was okay to sleep in, and the restaurant cocktails and dessert. The toilet was.. relatively clean but I did notice a few things that didn’t look clean. As a cleaner myself I know what is what. But i understand that housekeepers try there best. But it definitely wasn’t worth £100.50 total for room, early check in and parking.. I get that it’s close to the malls and things nearby but I’m very very disappointed in my stay and might chose somewhere else next time that’s more budget friendly for just ONE NIGHT.

Just stayed at Premier Inn Thurrock West and had an amazing experience! The room was immaculate, the staff were incredibly friendly and helpful, and the location was perfect for our needs. Special receptionist for making our stay extra comfortable. We’ll definitely be returning and highly recommend this hotel!

Clean, comfortable room at a reasonable price. Long waits for a response to the bell at reception and in the restaurant, but the breakfast choice good and the food was hot. There was no record of my assurance of a ground floor room, despite my call to the hotel a few days prior to arrival. The VERY narrow parking spaces (due to pillars everywhere) are not well-suited to the width and length of most cars in 2025.

Nice and clean room but worse WiFi connection so kids were disappointed. Other than that everything was fine. Good parking excellent location and very nice and clean hotel. If they can invest in a better WiFi it would be excellent. Reception was very courteous and welcoming

Lovely stay at West Thurrock Very friendly staff,reception lady was very helpful . Kids been amazed by treats left in the room. We had big family room,very clean,had dinner in restaurant and breakfast,kids were happy with puncakes with chocolate spread. Big parking on site.