라이브 아쿠아 푼타 카나 - 올 인클루시브 - 어른 전용(Live Aqua Punta Cana - All Inclusive - Adults Only)

그래도 좋아요 호텔에 사람이 많지 않아서 요리나 서비스는 나쁘지 않습니다

환경은 아름답고 키가 크고 고상하며 호텔 객실은 편안합니다.

Food was god awful. Disgusting.

靠譜不踩雷全包酒店 餐廳裏的飯都不錯 酒店本身很好但通過攜程訂的話不出問題沒事，一出問題就找不到人能幫忙解決了，攜程跟酒店相互踢皮球。比如我們因為航空原因晚到 攜程不給往後延一天入住 等我們到酒店住完走的時候酒店都説如果是直接跟酒店訂的可以給延。攜程不給延期也不給退款

聖誕假期和朋友去的，選擇的理由是這家酒店相對比較新，按照度假酒店的標準，還算是可以的，全包價其實包含的比較少，攜程上寫的許多免費項目，到了酒店都需要自費，服務還是不錯的，酒店的食物也很贊，整體來説除了貴沒毛病

My rating would be a 2 1/2 stars honestly. We have traveled to DR numerous times. Positives: pretty property, easy to navigate, all restaurant options in one location, small but nice beach Negatives: let’s face it. What separates these properties from one another is quality of food, drinks and service! Here’s where they fell very short. food was honestly average at best, even less at times. Service poor in most restaurants and throughout property. Reason being, I found them very short handed in staff. Lack of high end liquors, and many bartenders really lacked knowledge of making basic drinks. Long wait times for some drink orders, and a few times not even delivered. Most food was a bit cold, and presentation lacking. I do not enjoy writing reviews like this, but I feel I must be truthful to help others looking at this property. I would not go back, and hopefully this helps with your decision.

My wife brought with her a 500-dollar white dress; on the 1st night at the property, she decided to iron it; the first thing that happened was the iron assigned to the room wasn't working. I can understand that, after all, things happen. Following the book, we called reception to get another iron; they acted pretty fast and sent the Iron right the way, then the issue started; they sent a rusty iron, and when it was used on the dress, it got a big stain which it was unrepairable, and the piece has to be thrown away. When I went to the reception to make a claim, they said that they couldn't do anything about it; the only thing was to fill in a claim so the higher people could see it, eventually. So disappointed, if I knew it, all probably stayed at the Hyatt Zillara, like we always do, that kind of thing never happen in there.

Lobby was beautiful and smelled incredible. Tierra Suite was nice but room smelled like mildew the whole time, the addressed by spraying some stuff third day. property next it the suites was under construction which led to jack hammering noise whole stay.

The beach and the swim up room were amazing I loved it . Too bad the water in the jacuzzi was too cold we couldn’t enjoy that much . Overall the hotel is old , there is not much to do and the food is ok . We had great time at the breakfast buffet and at the bars , at the beach we were VIP so access to the aqua club with drinks service unlimited, very good drinks and services ! It is a nice place but definitely not a5* and not worth the money we paid .