엑셀런스 엘 카르멘 - 어른 전용 - 올 인클루시브(Excellence El Carmen - Adults Only - All Inclusive)

Staff was very well pleasing.

非常好，很舒服

Overall, service and resort are eccelent, but food is not on par witgh the reest of experience. Ingredients quality on some dishes is very low, drinks dont have all neccesary components in them and in tyhe end viariety is also limited as there are 6 restaurants but only 2 are open for lunch.

除了床單有點潮潮的，別的都很不錯。

酒店服務很差，房間很差

The property was very clean and beautiful. Staff and food was very horrible. The room wasn’t clean the shower was tiled and they had a lot of molds. The room was very plain, nothing to talk about. Even though I told them it’s my birthday, they send a cake and ants was all over it. The phone wasn’t working and the jacuzzi wasn’t working. Even though I reported everything nothing was done. The chicken was burn and the food overall had no taste. The staff just just look at you, no hospitality. Would never recommend this place or return. My birthday wasn’t as I wanted it.

This was our second time visiting and was not disappointed. Staff are overly accommodating, abundance of food options, activities are available all day every day. We're looking forward to or next visit!

Ownership is imposing their own political agenda on their guests by not providing straws. When I am on vacation I would like a straw, especially with my frozen drinks and ice coffee. Major inconvenience! This needs to change immediately if you want to be a 5-star resort.

The property was amazing. Service from staff was amazing but some people seemed like they didn’t want to be there. Food was amazing as well.