엑셀런스 엘 카르멘 (성인 전용)(Excellence El Carmen - Adults Only - All Inclusive)

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Overall, service and resort are eccelent, but food is not on par witgh the reest of experience. Ingredients quality on some dishes is very low, drinks dont have all neccesary components in them and in tyhe end viariety is also limited as there are 6 restaurants but only 2 are open for lunch.

除了床單有點潮潮的，別的都很不錯。

酒店服務很差，房間很差

We had an amazing time at Excellence El Carmen. The resort was very clean and the staff were all amazing. The day and evening entertainment were fantastic. My only two complaints were that, with the exception of a few great meals, the food was mostly just ok and that they allow outside vendors to walk up and down the beach selling things. We were bothered by people all day long as we were trying to relax on the beach. I have stayed at other resorts that let local vendors set up around the pool in the evenings and people could go and look if they wanted to shop. This would have been a much better way to do it. Instead we didn’t even want to look at what they were selling because we found them so irritating.

Our beachside Excellence club bartender Charlie was the best, Ambar who checked us in was awesome every time we saw her, room service staff was friendly. Some of the restaurant staff (specifically women) had attitudes and were short with us. The overall experience at the resort was just okay. We likely won’t be back as some other resort brand club level experiences were much better. Room issues included no water in the middle of the night, shower appliances loose, ants in the room and private pool areas, room Service came in and did not replenish toiletries. Inconsistent bar menu from bar to bar at property.

Overall the vacation was awesome. The swim up suite is the way to go. The staff was very friendly. Plenty to do and activities to participate in or to do nothing. The resort was not overcrowded but towels for the beach and pool area were hard to come by. The drinks were good and the food was OK.

Beautiful property, friendly. )It’s on the Atlantic side- and gorgeous - water rougher though for swimming but not bad.) Beach was great to walk. We didn’t leave the property except for one guided excursion- but it’s very large. Tons of pool and beach chairs - with sun shade if needed. Loved our private pool/patio - ultra relaxing. Liked the adult only atmosphere for a couples trip. Evening entertainment very fun. Nice food choices.