QC 테르메 그랜드 호텔 바니 누오비(QC Terme Grand Hotel Bagni Nuovi)

One of my all time favourite hotels. It is a unique property with grand architecture of the 1830’s when it was built and majestic views. The pools are delightful, food excellent and the service was superb. I stayed 7 nights and enjoyed it all.

The hotel is in a fantastic location with great views and facilities. The Spa is 2nd only because of the one at the Bagni Vecchi. Was very let down by the plastic glasses for the aperitivo. For a 5* hotel this is not acceptable. There was also no water in the room. The self check in was also a disaster. This is like an airport check in and one from a cheap hotel chain. Tried it twice with a receptionist watching from behind the desk and not once did they offer to assist. In the end she had to do a standard check in but did not offer us the complimentary vouchers from trying the self check in. Disappointing service.

Everything was perfect, the room was big and clean, bathroom all new. The spa facilities were very clear and open until late (10pm)

Wonderful experience

My husband had stayed at this hotel with his family a few times pre covid and said it was nice. Good spa and nice food - not super luxury but still nice and worth a visit. Unfortunately it seems that the hotel has gone down hill: - The spa is far too crowded and impossible to enjoy no matter what time of day you go - there is no bar or snack options open until 5pm each day! Forget having a nice afternoon drink… - the lunch is absolutely horrendous, not even in a 3 star hotel would you expect to serve such food in Italy. - all the food seems poor quality and not premium - dinner is average. If you pick a pasta that is a safer option. The main courses were not nice at all - they refused to serve me hot chocolate when I tried to order it at lunch or dinner - it was only allowed at breakfast. Didn’t make sense. Unfortunately we won’t be returning.

If you feel like going back in time, even if you are not a hotel guest, book a table at the Grand Hotel Bagni Nuovi’s restaurant. A truly amazing rich ambience, all in 800’s Liberty style, as if you’d be going to a formal dining area of that era, with live classic piano music on site, and a huge fire place and a beautiful view, if you pick one of the few tables by the windows. The cuisine is quite ‘classic’ Italian, sticker price is up to par to the five star surroundings but not too expensive, the cantine and wine selection is quite good. If you want to impress, also a romantic place to go to, for sure.

Amazing experience, very helpful team, beautiful views.

Echoing previous reviews this once marvellous hotel is descending rapidly in all areas Food awful Facilities overcrowded It has gone from a must stay to a don’t stay It’s expensive and unpleasant No air conditioning Managers were called for none arrived Stay away is my verdict

Great