Unfortunately this was the worst experience we have had when arriving at a hotel. We arrived very late at night and the night Porter gave us a room key and grunted instructions to where our room was. We asked about the lift and he said no lift. An English lady who was already staying at the hotel, kindly showed us where to go, only to find that we had to climb a flight of steps with our luggage. When we got into the apar**ent it was very basic but that wasnt a problem. There was no kettle, no toaster, and a very dangerously faulty gas cooker ring. We complained to the night Porter who just shrugged his shoulders. We didn’t unpack, but slept for the night. The next day we told the staff. Eventually we were offered a key to another room and told to go look at it. We located the room ourselves via the lift. The room was clean and smelled new. It was like a different hotel. Unfortunately this was a studio so we had no bedroom and no balcony. However we said we would try it. During the course of our first week there were numerous guests who complained about their rooms and missing equipment. We felt that we were being ignored by staff and only had clean towels once. We asked to be moved to another hotel for our second week. The only sweet memory we have is Tina, the lovely bar staff on an evening.
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