코 루쎄 리조트

Very good relaxing place in cambodia

服務到位 位置不錯

I've visited this resort before and had a pleasant experience, but this time was a different story. Despite the resort being advertised as luxury with all the first-class amenities, the unacceptable service ruined our stay. To shell out $530 for a single night and not even receive what's been promised is a clear indication of how the resort values its customers. Instead of enjoying the beautiful views and luxurious amenities that are expected when visiting Samui, we were left to deal with an array of issues like water-damaged rooms, a messy lobby, impersonal service, and a complete lack of apologies. The standard of the resort this time compared to our previous visits was incomparable. For instance, upon entering the lobby, staff had piled wet cushions all over the sofa, leaving no place to sit while waiting in line to check-in that took more than 15 minutes. Our villa had water stains all over the floor, and the door was left open while we arrived. The staff didn't take the time to apologize but instead said that they would have the cleaning team tidy it up. Moreover, the service was impersonal, which was unexpected as it was our third visit, and they could have easily looked up our previous visits to provide a personalized welcome. To add on, we booked a shuttle to the front desk after lunch, but the front desk merely walked us to our villa, making the booking pointless. Despite events not going as planned, we offered to see the general manager, but we didn't get the chance until we were leaving. We'd visited this resort twice before during covid, and our experience was far better than this time. Therefore, I deleted my old review as it would have been unfair not to speak to the resort themselves and to give them the opportunity to make it right before posting a bad review. But after examining the situation at hand and seeing no improvement, I felt it was best to update everyone about my experience, especially those who have stayed here before. All in all, a terrible experience that I wouldn't recommend to anyone.

very nice place, staffs are friendlies, room are clean, the views and surrounding are magnificent, food are very delicious, pool also clean, the beach was clean in front of the resort but a bit further there were some plastic bottles that should be collected to keep the whole beach clean.

Poor services : - A man who may be the supervisor of the resort uses disrespectful language by comparing one customer with another. - Request a charge of $20 for delivery food from the restaurant to the beach pool villa (under 100 m) . - Superstars or influencers got good service to help promote or advertise, but general customers did not receive the same service.

Nous avons passé un séjour fantastique dans une chambre ultra confortable avec une terrasse donnant sur l'océan. L'établissement est luxueux et dispose de tous les équipements nécessaires pour faire de votre séjour un moment inoubliable. Le design du resort est tout simplement merveilleux et garantit un séjour plein de zenitude ! Le personnel est tout simplement fantastique, d'une gentillesse et d'une amabilité rare et chacun est là pour faire de votre séjour un moment inoubliable. Cet établissement offre tout ce dont vous pouvez rêver, la localisation, l'architecture, la décoration, une nourriture délicieuse, des sourires et un service irréprochable.