Fantastic location right in the heart of St Kilda, so close to Acland st and the beach, etc. Parking is virtually impossible, but you can try. There is a carpark inside, but likely to be shared with the adjoining complexes. Rooms are decent and functional. TV reception in our family room was awful - couldn't even get free-to-air channels to work consistently. Free Wi-Fi. A huge complex with lots of rooms. Loses heaps of stars for the poor customer service at reception. The young guy charged my entire room rate and $150 bond on credit, when I clearly told him that I wanted it on EFTPOS savings to avoid the credit card surcharge. They later said that they can't charge the $150 bond via EFTPOS - almost every luxury hotel we've ever stayed at (Langham, Marriott, Sheraton, etc) are all able (and willing) to charge the bond via EFTPOS. I would've been fine paying the bond via credit, and the room rate via EFTPOS. Small thing, but the guy didn't explain anything on check-in and proceeded to charge me in a way that went against my explicit instructions to him. We would've stayed as the Ridges nearby, had it had better bedding configurations. Unless there's absolutely nothing else available, I'm sure you can find a better place.
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