Spa Beerland Chateaux – U Zlaté Hrušky / at Golden Pear

The hotel is very nice but the location is not so good. Even we drive still need to park quite far away. The staff is not very helpful, or maybe i should say she is not considerate at all. We booked the spa, but we didn't have our dinner yet while we were checking in, we mentioned many times to her that we are in the hurry for dinner, i believe if we don't eat before the spa, everything will closed afterwards, but she was just writing the check-in form super slowly.(I think she used half an hour just to fill up the form) In the end, we only left half an hour, run to the restaurant and pour all the food inside our mouth & run back. But in the end we found the beer spa come with some bread, also the mini bar has some sandwiches, then why don't she tell us since we asked her so many times for the food! Because the hotel is located in a very quiet place , nothing much around, there is no restaurant inside the hotel too, but we asked her if there is any food the hotel can provide and she said no!

Lovely old charm hotel, let down by a few issues. First, on check in we were asked to ‘register’ which meant writing down our names, addresses, phone numbers, passport numbers to a paper book containing the same information of all previous guests. As someone who works in the field of identity theft, I can’t stress enough how bad that is. I tried to make the point that I considered it unsafe but the hotel was adamant it was necessary. In the end we added false details. In my experience what makes a hotel stay is the staff. Unfortunately there is some work needed on that front. The older lady that checked us in was lovely. Chatty and friendly. The young girl with long dark hair (not the girl with glasses) however was just rude. I never seen her crack a smile in the 4 days we were there! Due to the Spa downstairs, the public areas are like a sauna, almost unbearably hot. I was the only person in the room, and I opened the window to get some relief from the heat, she stormed over and closed it, saying she was cold! She really is in the wrong job and lets the hotel down. A nice hotel, and the beer is a bonus. It’s just a bit of a depressing atmosphere.

The area is quiete, clean and safe. The Hotel and the room is in perfect condition.

Nice property, disinterested staff. No one around after check in. Only stayed 2 nights and my room wasn’t cleaned after the first night, no explanation and toilet paper or re and coffee replenished. No one around or phone in room to ask either. Nice place, shame about the staff and lack of service.

The property is incredible inside and the amenities are great. The spa is about £70, I booked the beer spa but it wasnt very relaxing with a horrible noise that ruined the experience.