포츠담 Friedhof Kartzow 근처 호텔

Stayed here twice in December 2021. We were overall very satisfied with our stay. As we knew Holiday Inn Express' new room concept we were not surprised about the very nice, bright room, comfortable bedding and spacious shower. Yes, there is little storage space, but nobody books a HIEx, after all a budget chain, for more than a few days, so not problem at all. Breakfast buffet was good and served in a very attractive public area. The welcome sparkling wine for New Years was a nice touch. Biggest problem: front desk seemed be to understaffed at times. Will return without hesitation.

여행 중 독일에 머물렀던 최악의 호텔. 1박당 EUR 90의 비용으로 작고 기본적인 객실을 이용할 수 있으며, 더럽고 오래된 검은색 카펫이 깔려 있고, 욕실과 에어컨 장치에서 하수 냄새가 나기 때문에 밤낮으로 창문을 열어 두어야 합니다. 객실에는 금고나 차/커피 메이커, 물, 냉장고와 같은 기타 편의 시설이 없습니다. 하지만 90유로로 재활용 갈색 화장지, 유리 대신 종이컵, 매일 실험적인 객실 청소, 햄과 치즈 1개 선택, 시리얼, 사과 몇 개로 구성된 끔찍한 품질의 아침 식사와 같은 환경 친화적인 관리 아이디어를 얻을 수 있습니다. 배. 스크램블 에그나 베이컨, 소시지가 없으며 제공되는 몇 개의 삶은 계란은 매우 빨리 사라지고 30분 동안 교체되지 않습니다. 조찬실이 너무 작아서 사람들이 코로나 기간 동안 불편함을 느끼며 나란히 앉아 붐비고 있습니다. 작은 엘리베이터가 1개뿐이어서 엘리베이터가 올 때까지 오랜 시간을 기다려야 합니다. 포츠담 기차역 근처에 머물러야 한다면 침대가 비교적 편안하기 때문에 호텔에서 1박 정도는 괜찮지만 그렇지 않은 경우에는 다른 곳을 찾는 것이 좋습니다! 저는 폴란드 포즈난의 자매 B&B 호텔에 묵었는데 완전히 다른 경험이었습니다. 절반 가격에 환상적인 아침 식사를 선택할 수 있는 아름답고 새롭고 현대적인 호텔이므로 포츠담 호텔이 운영되는 것은 관리상의 잘못이라는 것을 압니다. 너무 심하게.

호텔은 크고 회의형이며 모든 종류의 시설이 매우 좋습니다. 호수 옆에 있으며 인근 길가에 무료로 주차할 수 있습니다. 호텔은 조금 떨어져 있고, 차로 몇 분 거리에 중식당이 있고, 저는 10분에서 20분 정도 걸었습니다.

Leider hat das Hotel die besten Jahre hinter sich. Putzfrauen können sich scheinbar nicht bücken und strecken. Und mangelnder Service wird mit fehlendem Personal entschuldigt. Nach kurzem Regenguss und anschließend wieder schönem Wetter wird der Außenbereich nicht mehr betrieben. (Aussage: kein Personal, um Stühle abzuwischen) Das wenige Personal ist dennoch größtenteils sehr freundlich und zuvorkommend. Essen ... naja....Für diese Preiskategorie darf man eigentlich etwas anderes erwarten. Großmarktwurst und jeden Tag das gleiche Angebot zum Frühstück lassen die Lust auf einen tollen Tagesstart schnell vergehen. Insgesamt sehr schade, dass man den Eindruck hat, dass dieses Objekt langsam vor die Hunde geht. Zu guter Letzt....Das Buchen eines Zimmers über irgendwelche Onlineanbieter (man bekommt beim Anrufen im Hotel die Auskunft, dass Direktbuchung nicht möglich sei) führt zu extremen Preisen. 240€ für eine Nacht, mit einem Frühstück, welches wirklich zu Wünschen übrig lässt, ist letztlich nur noch traurig.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

Wir hatten ein großes Zimmer mit großem Bad, voll geeignet für Rollstuhlfahrer.Brauen wir nicht, aber gut zu wissen. Parkplatz vor der Tür und in der Tiefgarage wird positiv vermerkt, andere Hotels nehmen extra Geld fürr einen Parkplatz. Vom Preis her gibt es absolut nichts zu meckern, man kriegt einen ordentlich Gegenwert. Das Restaurant ist relativ überschaubar, die Speisekarte auch, aber das reicht völlig- Interessant die große Getränkeauswahl, die Cocktails und Longdrinks sind sehr preiswert! Es gibt keine kulinattischen Höhenflüge, aber das erwartet man für den Preis auch nicht. Beim Frühstücksbuffet war um 9.00 Uhr das Obst alle, hätte man sicher auffüllen können. Aber außer uns war nur noch 1 Gast da. Wird sicher besser, wenn der Tourismus wieder voll in Fahrt kommt. Fazit: Gern wieder.

Pet- and tourist-unfriendly place. My latest experience very much resembled extortion. I was charged 100 euro for dog’s fur on the bedsheets and 150 euro for dog’s fur on the floor (the hotel representative had to put quite an effort into scraping some with her shoe) and an approx 0,5 mm brown-ish spot on the carpet which they claimed to be “blood” (considering that there was an approx 5 cm black stain on the carpet as of my checkin which hotel apparently didn’t see as something of an issue to me as a guest). I used to like this hotel (despite being placed on several occasions in rooms with obvious sewage issues), until I stayed there with my dog. I presented my dog at the reception at the checkin (that is the receptionist saw the dog). Paid 15 eur per day pet fee and proceeded to the room. No additional rules, policies or verbal requests were presented to me. My dog damaged a pouffe which I informed the hotel about at the checkout and happily paid whatever was asked of me (200 eur). In addition to that I was demanded to pay 100 eur for some fur on bedsheets and 150 eur for some fur on the floor as mentioned above. No oficial price list was presented. No explanation why 15 eur a day pet fee wasn’t covering washing blankets and vacuuming floor was provided, all my questions or logical arguments were ignored. The team of hotel representatives generously offered me a 50 eur discount on cleaning (which I didn’t ask for) only confirming that the amounts weren’t based on any actual price list, because if the hotel really suffered a loss of 250 eur why would they “gift” me 50 eur. I considered it to be an extortion and suggested to call the police. When I came back after 15 min the hotel still hadn’t called the police. As I had an urgent matter and had to leave, I paid the hotel whatever its staff demanded. I think what actually happened is the hotel staff had accidentally or recklessly placed us in a no-pet room (as there was a carpet, unlike in some other rooms. I was placed into that room after finding out the one I was initially given smelt of sewage - repeatedly happened before). And instead of charging their staff, they’ve charged me, so that they can do (if they actually do) for some deep cleaning after an animal to make it suitable again for people with allergies. Staff’s rudeness and ill attitude with me as a client weren’t in line with the hospitality filed’s even moderate standards. Most customers might find this hotel pleasant - which it is, until it is no longer.

나는이 호텔에 여러 번 머물렀고 시설이 완벽하고 디자인이 현대적이며 아침 식사가 풍부합니다. 호텔의 위치는 U3 라인의 Liberty University 및 Dalem Dof 역과 가깝고 Rewe 슈퍼마켓 옆에 있으며 Asian Art Museum 맞은 편 Humboldt Forum으로 이전했으며 새로운 박물관은 아직 개장하지 않았으며 식물원에서 멀지 않습니다. 그러나 이번에는 Ctrip의 예약 경험이 좋지 않았고 프런트 데스크는 어쨌든 Ctrip의 주문을 찾을 수 없었고 체크인하는 데만 1/4 시간이 걸렸습니다.

내 방이 이전 입주자들로 인해 여전히 혼란스러운 상태에 있다는 것을 알았을 때 내 방문의 시작은 그리 좋지 않았습니다. 나는 다른 방을 배정받고 그곳에 자리를 잡았습니다. 베개는 형편없었고, 덩어리가 컸고, 움푹 패였습니다. 그러나 샤워는 훌륭했습니다. 침대는 매우 단단해서 제가 좋아하는 것은 아니지만 다른 사람들에게는 적합할 수도 있습니다. 안타깝게도 이중창에도 불구하고 방은 번잡한 도로에서 바로 앞 1층에 있었기 때문에 매우 시끄러웠습니다. 방, 침대, 수건은 깨끗했고 헤어드라이어도 작동했습니다. 아마도 소음, 딱딱한 침대, 쓰레기 베개 때문에 다시 머물지 않을 것입니다. 불편하고 망가진 4일 밤을 보냈습니다.