포츠담 Filmmuseum Potsdam 근처 호텔

A very nice hotel, both regarding location and design. The receptionist was very helpful, and even served in the hotel bar in the evening. Our room (apartment) was very good and very large. Only bad thing was that the room was in a section of the hotel without lift, so we had to carry our luggage 3 floors up. The room (apartment) was very well equipped, and certainly made for several guests at the same time (3 bedrooms). The room had 3 safes, and a huge double coffeemaker with a good selection of coffee capsules. It was WiFi at the hotel, but I did not test this. Breakfast was standard, quite alright. Parking for the car was in fact in a public parking cellar, but it was only 50 meters away from the hotel.

호텔은 크고 회의형이며 모든 종류의 시설이 매우 좋습니다. 호수 옆에 있으며 인근 길가에 무료로 주차할 수 있습니다. 호텔은 조금 떨어져 있고, 차로 몇 분 거리에 중식당이 있고, 저는 10분에서 20분 정도 걸었습니다.

Leider hat das Hotel die besten Jahre hinter sich. Putzfrauen können sich scheinbar nicht bücken und strecken. Und mangelnder Service wird mit fehlendem Personal entschuldigt. Nach kurzem Regenguss und anschließend wieder schönem Wetter wird der Außenbereich nicht mehr betrieben. (Aussage: kein Personal, um Stühle abzuwischen) Das wenige Personal ist dennoch größtenteils sehr freundlich und zuvorkommend. Essen ... naja....Für diese Preiskategorie darf man eigentlich etwas anderes erwarten. Großmarktwurst und jeden Tag das gleiche Angebot zum Frühstück lassen die Lust auf einen tollen Tagesstart schnell vergehen. Insgesamt sehr schade, dass man den Eindruck hat, dass dieses Objekt langsam vor die Hunde geht. Zu guter Letzt....Das Buchen eines Zimmers über irgendwelche Onlineanbieter (man bekommt beim Anrufen im Hotel die Auskunft, dass Direktbuchung nicht möglich sei) führt zu extremen Preisen. 240€ für eine Nacht, mit einem Frühstück, welches wirklich zu Wünschen übrig lässt, ist letztlich nur noch traurig.

Wir hatten ein großes Zimmer mit großem Bad, voll geeignet für Rollstuhlfahrer.Brauen wir nicht, aber gut zu wissen. Parkplatz vor der Tür und in der Tiefgarage wird positiv vermerkt, andere Hotels nehmen extra Geld fürr einen Parkplatz. Vom Preis her gibt es absolut nichts zu meckern, man kriegt einen ordentlich Gegenwert. Das Restaurant ist relativ überschaubar, die Speisekarte auch, aber das reicht völlig- Interessant die große Getränkeauswahl, die Cocktails und Longdrinks sind sehr preiswert! Es gibt keine kulinattischen Höhenflüge, aber das erwartet man für den Preis auch nicht. Beim Frühstücksbuffet war um 9.00 Uhr das Obst alle, hätte man sicher auffüllen können. Aber außer uns war nur noch 1 Gast da. Wird sicher besser, wenn der Tourismus wieder voll in Fahrt kommt. Fazit: Gern wieder.

Pet- and tourist-unfriendly place. My latest experience very much resembled extortion. I was charged 100 euro for dog’s fur on the bedsheets and 150 euro for dog’s fur on the floor (the hotel representative had to put quite an effort into scraping some with her shoe) and an approx 0,5 mm brown-ish spot on the carpet which they claimed to be “blood” (considering that there was an approx 5 cm black stain on the carpet as of my checkin which hotel apparently didn’t see as something of an issue to me as a guest). I used to like this hotel (despite being placed on several occasions in rooms with obvious sewage issues), until I stayed there with my dog. I presented my dog at the reception at the checkin (that is the receptionist saw the dog). Paid 15 eur per day pet fee and proceeded to the room. No additional rules, policies or verbal requests were presented to me. My dog damaged a pouffe which I informed the hotel about at the checkout and happily paid whatever was asked of me (200 eur). In addition to that I was demanded to pay 100 eur for some fur on bedsheets and 150 eur for some fur on the floor as mentioned above. No oficial price list was presented. No explanation why 15 eur a day pet fee wasn’t covering washing blankets and vacuuming floor was provided, all my questions or logical arguments were ignored. The team of hotel representatives generously offered me a 50 eur discount on cleaning (which I didn’t ask for) only confirming that the amounts weren’t based on any actual price list, because if the hotel really suffered a loss of 250 eur why would they “gift” me 50 eur. I considered it to be an extortion and suggested to call the police. When I came back after 15 min the hotel still hadn’t called the police. As I had an urgent matter and had to leave, I paid the hotel whatever its staff demanded. I think what actually happened is the hotel staff had accidentally or recklessly placed us in a no-pet room (as there was a carpet, unlike in some other rooms. I was placed into that room after finding out the one I was initially given smelt of sewage - repeatedly happened before). And instead of charging their staff, they’ve charged me, so that they can do (if they actually do) for some deep cleaning after an animal to make it suitable again for people with allergies. Staff’s rudeness and ill attitude with me as a client weren’t in line with the hospitality filed’s even moderate standards. Most customers might find this hotel pleasant - which it is, until it is no longer.

나는이 호텔에 여러 번 머물렀고 시설이 완벽하고 디자인이 현대적이며 아침 식사가 풍부합니다. 호텔의 위치는 U3 라인의 Liberty University 및 Dalem Dof 역과 가깝고 Rewe 슈퍼마켓 옆에 있으며 Asian Art Museum 맞은 편 Humboldt Forum으로 이전했으며 새로운 박물관은 아직 개장하지 않았으며 식물원에서 멀지 않습니다. 그러나 이번에는 Ctrip의 예약 경험이 좋지 않았고 프런트 데스크는 어쨌든 Ctrip의 주문을 찾을 수 없었고 체크인하는 데만 1/4 시간이 걸렸습니다.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

The location is realy close to a central train station and bus stop. The hotel was really nice. Beautiful building in a quite area in berlin. staff were all friendly. The breakfast was excellent. My room was a standard room ( number 109). It was old fashion. What bothered me during my stay in this hotel was : my room was very cold!!!!! and it did not have proper heating equipment, which even made me use a blanket all the time.

내 방이 이전 입주자들로 인해 여전히 혼란스러운 상태에 있다는 것을 알았을 때 내 방문의 시작은 그리 좋지 않았습니다. 나는 다른 방을 배정받고 그곳에 자리를 잡았습니다. 베개는 형편없었고, 덩어리가 컸고, 움푹 패였습니다. 그러나 샤워는 훌륭했습니다. 침대는 매우 단단해서 제가 좋아하는 것은 아니지만 다른 사람들에게는 적합할 수도 있습니다. 안타깝게도 이중창에도 불구하고 방은 번잡한 도로에서 바로 앞 1층에 있었기 때문에 매우 시끄러웠습니다. 방, 침대, 수건은 깨끗했고 헤어드라이어도 작동했습니다. 아마도 소음, 딱딱한 침대, 쓰레기 베개 때문에 다시 머물지 않을 것입니다. 불편하고 망가진 4일 밤을 보냈습니다.