힐튼 가든 인 포츠머스 다운타운

Well we arrived to check in and when we told the valet that we did not need him to valet the car, he said we needed to move it to a spot on the street and offered to move it himself. And pointed us to a spot and said there’s two hour parking there. While we were checking in, we got a $35 ticket for parking on the street, felt like kind of a set up. Punishment for not valeting the car ( that we needed an hour later). Also when we made a reservation last month there was no mention the property would be under construction and there was no restaurant or bar service available- might have changed our decision on staying here. Location was where we needed to be, front desk staff was nice and room was as expected but overall visit did not leave a good impression.

This hotel is under 100% construction. This should not be open. Stay somewhere else. I asked very nicely to cancel my reservation. They refused. Awful and very dissappointed in Hilton. The entire first two floors are uninhabitable. Very poor customer service.

Terrible value for the money. The staff is rude. Go somewhere else. Many hotels in the area are significantly better. The general manager does not care about your experience. The hotel is dirty, the rooms are outdated, and they are overcharging you. You may have a seamless experience, but if you have any issue at all. you will wish you booked somewhere else

I am very disappointed with my experience. I stayed at this hotel for three nights (2/10 - 2/13) for a work trip. Several team members were meeting from out of town and this was the hotel recommended to them as well. None of us were informed that the hotel would be under construction during our stay upon booking. Instead, we arrived to almost the entire first floor being inaccessible except for the front desk. All amenities were unavailable including the restaurant, gym, pool, spa, and even the ice machines. The halls were dirty with construction dust and stairwells inaccessible. And the staff did not even act like there was any issue at all, or apologize for the inconvenience. It seems like they should not be renting out rooms in this hotel at the same time as large scale renovation is occurring if there are no amenities and the construction is a huge eyesore and inconvenience for guests, as well as a potential safety hazard. At the very least they should have warned people in advance, and significantly discounted the room rate. Additionally, the first room they put me in smelled like smoke, and the duvet covers on the bed both looked like all the threads were coming out of them. I asked to move rooms and luckily the second room smelled normal but the duvet covers were the same. So I guess this hotel is just ok with having ratty looking duvets.

Newly renovated but the beds are terrible, some of the stiffest beds I’ve ever slept on. Didn’t get any sleep and the Air Conditioning wouldn’t go below 67 degrees which felt like 77 degrees all night, new rooms but should’ve spent more on better beds and better AC. Highly do not recommend.

Hello, We have been Hilton members for as long as I can remember and this past weekend we had the worst experience ever at a hotel. I will list below all the issues that happened on my birthday weekend getaway to Portsmouth NH 1. the hotel is under much more in depth construction than the website listed 2. elevator was a scary mess with temp. walls in place. 3. the lobby was just walls of lumber, I actually could not find my way to lobby once off elev. 4. Breakfast room, had such an order of dirty old deep fryer and 9.95 for piece of fruit to go???? Crazy The guy there when questioned him about it was rude and said we all have to eat. Coffee pot in room didnt work ! 5. Valet for $40.00 but we called down and gave 30 min notice then had to wait another 20 or so min and then my husband asked for our keys to get the car himself before we were late and guy couldn't find them. My husband got the car himself !! Guy was just sitting in his cubby with no intention of getting car and we were charged the 40.00. 6. Front desk- as we were waiting for car the 25th morning- I asked if room was to be cleaned today -he said no . I went on to tell him we had no towels and would like room, bed made up. He said thats not how we do it here. I said we will move to another hotel and was told we could not cancel at this point, also said on our app. I was very kind and got treated as not a gold member. Never got water or greeted as a member at check in also. 7. Saturday moring at 745 we were awakened by hammering nails somewhere near by- when question front dest that said yes we know they had to do something for rugs so started early ( not my problem) 8. When checking out I asked to talk to mgr about my issues, Jun Park - I again spoke kindly but told him of our concerns and he argued with every point I brought up, my husband was shocked also, everything he disputed, argued with me about construction - whatever happened to customer is always right ? much more to say but no more room to type.