세우타 테라스 스위트

Our Christmas holiday, which was supposed to be a joyful and relaxing time, was completely ruined by our stay at this so-called 4-star hotel. The experience was nothing short of appalling. The bathroom was filled with black mold—an absolute health hazard. The smell and sight of it were revolting, and it was clear that no effort had been made to maintain basic hygiene standards. This wasn’t a minor issue but extensive mold growth, making the bathroom unusable and deeply uncomfortable to even step into. To make matters worse, the bedroom was infested with ants. They were everywhere—on the furniture, the floor, and even the bed. Trying to sleep under these conditions was impossible. A peaceful holiday was replaced with constant stress and disgust. Adding insult to injury, the hotel staff refused to take any responsibility or action to resolve these issues. When we reported the problems, they were dismissive and made no effort to help. Their indifference only amplified our frustration and disappointment. This experience completely destroyed what was meant to be a special Christmas getaway. We were left feeling stressed, uncomfortable, and deeply disappointed. This establishment does not deserve a 4-star rating, and I would strongly advise against staying here if you value cleanliness, customer service, or even basic decency. A Christmas holiday ruined is something no family should endure. Not only that they were incapable of storing luggage after we checked out leading us to have to drag our luggage around town after the checkout time. Avoid at all costs. Positive reviews were clearly incentivized

A minimalist setting in an older hotel that has been updated, in the Victoria area of Porto. Very good location for walking Porto with sites, restaurants, and shopping near by. Rooms were clean, our room had a terrace which we made frequent use of as it over looked Porto. Breakfast was quite good, and the staff was very friendly and excellent with requests and recommendations. Parking is off site, a short walk away. We normally stay at higher end hotels, but found Ceuta to be a gem to stay at..