헤스만 호텔(Heathman Hotel)

I was charged for the room twice. Once through ******* and then again when I got here. I was in a huge hurry so I wasn't really paying attention. I gave them a card I thought was only for incidentals. That kind of put me off and I hope this gets remedied soon. The room is clean and it's quiet.

We booked at the Heathman while our power was out at home. Despite the supply chain in Portland being impacted by the weather, the staff maintained great meal options and positive attitudes. We loved our experience and would stay again.

Lovely staff and nice location, clean and beautiful room. King Bed was beyond its lifespan with terrible hammock shape. Replacement of bed would make this a 5 star review.

There are hidden costs with our stay. Which I thought were dishonest. 29 bucks for having mm’s if you want them or not. You will still be charged $29 dollars extra. Why do this? Why stay here then?

I stayed here to watch a Blazers game and it was convenient to the light rail, shops, and convenient parking garage across the street. I’ll stay here again if I need to be in the city.

We enjoyed a night in Portland as a quick getaway from Seattle. Great food and books.

The hotel location is great,the staff were accommodating and friendly, service was wonderful. The room are clean and comfortable. They have a library there which is pretty unique. I enjoyed my stay there and will definitely stay there again next time.

When we checked in we were given a paper that described the extras we would receive. That evening we attempted to collect on one of the items from the list and the front desk person said there was no such benefit. When we produced the paper given to us at check in that offered the benefit, the front desk person said the hotel didn't provide that perk any longer. Perhaps they should update their paperwork so as to not lead customers on. On checking out the front desk person did not review our bill with us prior to charging our card and did not provide us with a paper copy. Upon arriving home we check our final bill only to find the hotel charged us for something we didn't use. And to top it off, they charged us for the credit card fee they had to pay when we used our credit card. We were already charged a guest amenity fee of $30.00 for things like using the in room coffee maker, the room safe and other standard things. They also charged us for the credit card processing fees. If the Heathman Hotel thinks it is ok to charge back the CC processing fees, then they are not the kind of luxury hotel they profess to be, rather one that feels it is important to nickel & dime its customers to death. Not a property I would recommend to anyone.

Tastefully furnished, spacious with comfortable beds and a nice view. Some noise from the elevator but not too bad. Room cleaning at 4:45pm and desk staff not very helpful when consulted. It's not clear to me why the hotel charges a resort fee for basic amenities one might expect at this level.