포티마오 Tres Castelos Beach 근처 호텔

O fato de não fazer o check in/out no lugar é muito desconfortável. Não é hotel, não chamem de hotel, são quartos num edificio. Eu quero saber se às despesas ocasionadas por esto voces devolvem. Pelo resto esta tudo perfeito localização, comodidade, enfim. Espero que avisem aos passageiros o primeiro endereço para não termos que ir é voltar. Obrigada.

Imagine you're going to a restaurant, you order the seafood platter, and what you're served is two shrimp on a plate. You then complain to the restaurant that the food you were served is not what was on the menu. the response you get from the manager is that they did not print the menu and therefore, it's not their fault and there is nothing they will do. You pay the full price for something you didn't order. Most people would be annoyed by that situation, and that's exactly what happened with our reservation and how Fabio, the duty manager, handled the situation. We booked a frontal sea view from Agoda, but what we got was a side sea view with a frontal view of the highway, and bushes. We were later told the room we booked didn't even exist and that it was Agodas fault. When we informed the staff and spoke to both the manager Fabio and his colleague, we were met with zero understanding, and no customer service, at all. Even the colleague giggled in front of my girlfriend when they were discussing the issue which lacks professionalism. Later when I addressed this, Fabio said: ”no, that's not true, I heard the conversion” - he was sitting in the back of the office and was not present. It was even mentioned that they would be able to help if the booking was made directly with them - even know they couldn't explain how. The manager, Fabio, was trying to explain that it wasn't his fault, explain how the booking process worked - repeatedly - while taking zero responsibility or at least trying to find a solution - instead we were met with ”it's not my fault” ”we can't do anything” ”you need to make a complaint with agoda”. Overall, he was not interested in finding a solution that worked for both of us. We didn't even recieve an apology. This situation could have been handled so much better if Fabio had any understanding of customer service, specifically within hospitality. We had a confirmed reservation, everything was booked and there had been a mistake between their partner and the hotel - this is in no way the customers fault. I've since read a review from a year ago of someone with a nearly identical experience. Do not stay at this hotel. They will scam you and offer zero hospitality.

We are currently staying here and what a great hotel. Perfect location and extremely clean. All the staff are super friendly but a special mention to Marcelo, he has looked after us so well and always has a smile on his face. Big thank you Marcelo you legend!!!

편안한 숙박에 필요한 모든 것을 갖춘 현대적이고 깨끗한 아파트입니다. 우리는 매일 아파트 청소 ”목욕 타월 교환, 카운터 청소, 바닥 및 쓰레기 수거. 개선 할 수있는 몇 가지 측면, 그것은 마술 지팡이, 토스터, 스폰지 및 식기 세척액이 없습니다.

지난 14년 동안 가족과 함께 자주 방문했던 지역에 대해 매우 잘 알고 있지만 이 호텔에 묵은 것은 이번이 처음이었습니다. 호텔이 우리에게 추천되었으므로 우리는 기회를 잡고 예약하기로 결정했습니다. 걱정할 필요가 없었습니다. 우리가 체크인 한 순간부터 우리는 직원들이 매우 친절하고 도움이된다는 것을 알았습니다. 우리 방은 놀라운 바다 전망이있는 멋진 편안한 크기였으며 매우 편안했습니다. 아침 식사는 우리가 참석하기로 결정한 시간에 관계없이 바빴지만 매우 다양했지만 이것은 문제가되지 않았습니다. 이 지역은 Praia da Rocha의 조용한 지역에 매우 있으며 훌륭합니다. 우리가 10월에 거기에 있었기 때문에 다양한 레스토랑에 앉는 데 문제가 없었습니다. 성수기에는 다른 이야기가 될 것입니다. 이 모든 것이 훌륭한 편안한 여행이었고이 호텔은 훌륭했습니다. 내년에 확실히 돌아올 것입니다!

Beautiful property right on Praia da Rocha. Excellent service at check-in, was given a quick tour of the lobby and room by a wonderful gentleman. Beautiful and tidy room, stunning view from balcony, though the small bathroom window opens into the corridor and at times there is an unpleasant odour from a pipe in the toilet. Breakfast was adequate and delicious, staff were helpful and nice. Overall a great place to stay!

정말 좋은 경험!! 방은 편안하고 하우스 키핑은 훌륭했습니다. 마리나의 전망과 함께 잘 배치되었습니다. 5박 숙박의 매일 아침 하이라이트는 아침 식사였습니다. 환상적인 선택과 모든 것이 잘 요리되고 제시되었습니다. 직원, 특히 연습생은 항상 친절하고 의무적이었습니다. 나는 아침 식사에 대해 전혀 잘못 할 수 없었습니다. 호텔의 상황은 나에게 이상적이었지만 도시 밖에 위치했기 때문에 모든 사람에게 적합하지 않을 수 있습니다. 아름다운 해변이 호텔에 인접해 있었고 비수기에도 근처에 다양한 레스토랑이 있었습니다. 모든 직원, 접수원, 레스토랑 직원 및 하우스 키핑은 탁월했으며 항상 미소로 나를 맞이하고 매우 도움이되었습니다.

The hotel is again great, nice rooms, friendly helpful staff. Maintenance is still lacking a bit, although some progress was made. Due to lack of rain/water the golf course is dry and golf is played on the roots of the grass. Last year october it was green with large dry patches, this year it is just dry except for the greens. Looks like the effect of climate change is increasing and next year October we will not come again under these conditions.