I recently had the unfortunate experience of staying at the hotel that I cannot recommend to anyone. From the very beginning, it was clear that this would not be a pleasant holiday. Two days before our arrival, we informed the hotel about a family member's medical condition and the need for a healthy diet. However, we received no response to our concerns, and upon arrival, there was no acknowledgement made for this. The check-in process went smoothly, and the staff appeared friendly. However, we quickly realized that the standard rooms did not offer the promised view of the historical center but instead overlooked noisy shops. Disappointed with this, we decided to upgrade to a sea-view room. Despite explaining our medical situation and the need for proximity to the elevator, our room was located far away. On the positive side, the staff member who accompanied us to the room was friendly. Upon entering the room, we were disappointed to find that it had not been thoroughly cleaned. There were hairs from previous guests, which was quite off-putting. Nevertheless, the view from the room was nice, as you could see from the attached picture. However, the state of the corridor carpet, which had been cleaned with a wet mop, was highly questionable, as evident in the attached photo. Our experience at the hotel's restaurant for lunch was a disaster. We arrived at 15:00, well within the lunchtime (which ended at 15:30), to be noted that there were only a few tables occupied. Despite this, we had to wait for 20 minutes until a waiter finally approached us with a dismissive tone, saying, "What do you want?" This unprofessional approach stunned us. The waiter carelessly threw the menus on the table and promptly left. To our dismay, the plates and leftovers, of the previous guests at the table next to ours attracted pigeons. We expected the waiter to promptly clear the table and remove the food to prevent this issue, but nothing was done until we left. We did not come to Spain to dine with pigeons. As we tried to signal the waiter that we were ready to order, he simply waved us off. Frustrated, I went to the bar myself to place the food and drink order. What came next was beyond unacceptable for a supposed 5-star hotel. We ordered chicken breast with potatoes, but what was served had nothing to do with quality or presentation expected at a five-star establishment. The dish looked nothing like what we had anticipated, and the taste was strangely sweet, almost unrecognizable. FURTHERMORE, THE CHICKEN APPEARED TO BE SPOILED, EVIDENT FROM THE EXCESSIVE SALT USED TO MASK THE BAD TASTE. I have attached pictures to show the deplorable condition of the food. Naturally, we could not bring ourselves to eat it, and considering our health concerns, we immediately approached the reception desk to speak with a manager. The response we received was truly unbelievable. It was a Saturday afternoon, and we were informed that the staff did not eat at the hotel, so th
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