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酒店人員監守自盜 本人丟失3000多美金 各位國人出差去玩的可要小心呀

We booked this property 2 weeks prior to a international sports event in PE. I called them to confirm that they received my booking for 2 rooms and they confirmed that they have the booking. 2 days prior too check in I received a mail that our booking was cancelled due to overbooking. We had to find alternative accommodation in a city where everything was fully booked. We were refunded but the hotel did nothing to assist with alternative accommodation. Sadly people arrived on the Saturday with no accommodation.

We arrived with trepidation following the latest publishing of negative reviews, however we need not have worried. Staff issues are resolved and we had a lovely stay. Friendly helpful staff, spotless, lovely room with a very comfy bed and a great breakfast. Easy parking too. Highly recommend. Thanks for a lovely stay.

From the start, the hotel was disorganized. We arrived only to be told we will not get one room (out of 4 rooms) as they were overbooked and yet we had paid for the room. Manager offered no form of compensation and it took them 2 days to figure out the way forward and process a refund. Hotel was short staffed - gentleman serving in the bar, was also the porter & waiter. Restaurant service was appalling. Took the kitchen 2 hours to prepare breakfast! Their excuse was they were a full hotel (11 rooms only!!) and that we had already been served the fruit granola bowl so that should have kept us going whilst he was still preparing other meals!!! Only one waitress serving 2 tables but she was full of attitude as well. Receptionist thought she was above everyone… stood in the lobby and gossiped about us openly to a friend & yet she’s the same person asking us to keep our volumes low because there were other guests on the ground floor getting disturbed (note: we were not even talking when she made this comment and a few minutes later hotel staff dropped something right outside the guests’ room and they were laughing about it!!) she was outright full of attitude thinking this was our first time in a hotel! Kitchen ran out of breakfast for us the day we were checking out. They couldn’t cope with the pressure and told us they wouldn’t be able to make us anything apart from croissants and fruit bowls (but 2 fruit bowls later we were told there was no more!!) Whatever we requested for, took over an hour for the hotel to organise and only to be told again that they’ve run out of the items.. eg shower caps!! Safe was not working in the room, manager couldn’t figure out what the issue was and said maintenance would come next morning to fix it but never showed up. Promised us free laundry only to be told the next morning washing machine is tripping We could hear everything in the next room - whether in the room or bathroom every conversation and sound could be heard. A family was having a party in the room next to ours until 1.30 am, we tried calling reception no answer!! They had closed off for the day 🧐 What was even worse was the couple next door indulging in a night of sex therapy - they could be heard screaming for over half an hour!!! I would never recommend this hotel and would never return back, there’s definitely better properties out there to go to. Only positive thing was the room and bathroom were spacious & it’s a new property so everything was still new. Housekeeping only had 2 staff working whilst we were there… If it’s a busy period for the hotel, surely they can engage more staff to cope with customer needs??? Never seen such slow service in any hotel!! Disgusted and it’s left a horrendous taste in our mouths. Glad to be out of that place after 2 loooooong nights!!

They need more staff. They only had one staff member who did everything, from welcoming the guests, taking orders of food, being at bar, taking phone calls etc.. you’d get your food cold and certain things weren’t available at bar. Really need to pull up their socks for a place that’s rated a 5 star hotel, their service was really terrible!

The hotel is very nice and new. The service was excellent. The breakfast and dinner was fantastic. The taste was delicious