Horse Memorial 근처 호텔

Paxton 호텔의 분위기는 훌륭했습니다. 모든 직원은 나에게 매우 친절했고 항상 웃었습니다. 나의 저녁 식사도 꽤 좋았다, 특별한 것은 아무것도 없었다. 그러나 그것은 따뜻하고 신선하고 빠르다. 오션뷰는 정말 사랑스럽고 객실도 깨끗하고 완벽하게 갖추어져 있었습니다. 아름다운 컨시어지가 체크아웃 후에도 수영장에 머물게 해주었습니다 :)

From the start, the hotel was disorganized. We arrived only to be told we will not get one room (out of 4 rooms) as they were overbooked and yet we had paid for the room. Manager offered no form of compensation and it took them 2 days to figure out the way forward and process a refund. Hotel was short staffed - gentleman serving in the bar, was also the porter & waiter. Restaurant service was appalling. Took the kitchen 2 hours to prepare breakfast! Their excuse was they were a full hotel (11 rooms only!!) and that we had already been served the fruit granola bowl so that should have kept us going whilst he was still preparing other meals!!! Only one waitress serving 2 tables but she was full of attitude as well. Receptionist thought she was above everyone… stood in the lobby and gossiped about us openly to a friend & yet she’s the same person asking us to keep our volumes low because there were other guests on the ground floor getting disturbed (note: we were not even talking when she made this comment and a few minutes later hotel staff dropped something right outside the guests’ room and they were laughing about it!!) she was outright full of attitude thinking this was our first time in a hotel! Kitchen ran out of breakfast for us the day we were checking out. They couldn’t cope with the pressure and told us they wouldn’t be able to make us anything apart from croissants and fruit bowls (but 2 fruit bowls later we were told there was no more!!) Whatever we requested for, took over an hour for the hotel to organise and only to be told again that they’ve run out of the items.. eg shower caps!! Safe was not working in the room, manager couldn’t figure out what the issue was and said maintenance would come next morning to fix it but never showed up. Promised us free laundry only to be told the next morning washing machine is tripping We could hear everything in the next room - whether in the room or bathroom every conversation and sound could be heard. A family was having a party in the room next to ours until 1.30 am, we tried calling reception no answer!! They had closed off for the day 🧐 What was even worse was the couple next door indulging in a night of sex therapy - they could be heard screaming for over half an hour!!! I would never recommend this hotel and would never return back, there’s definitely better properties out there to go to. Only positive thing was the room and bathroom were spacious & it’s a new property so everything was still new. Housekeeping only had 2 staff working whilst we were there… If it’s a busy period for the hotel, surely they can engage more staff to cope with customer needs??? Never seen such slow service in any hotel!! Disgusted and it’s left a horrendous taste in our mouths. Glad to be out of that place after 2 loooooong nights!!

On arrival I was allocated a wrong room and I had to go down to the reception for exchange. The telephone in the room was not working but keep on making noise. The TV was not working and I had to use my cell phone to call the reception for assistance. The assistance came an hour later after making another call. He tried unsuccessfully to fix it.

Overall, comfortable, and nicely located close to the airport. Staff friendly and helpful, arranged for an airport pick at 4:30 am for my family of nine visiting South Africa needing to be at the airport for a very early flight to Johannesburg. Everything worked out seamlessly. The restaurant/bar is very convenient, the food is of excellent quality, and the staff is very professional. Recommended for a short stay.

The staff is very helpful, very professional, exceptional excellent service. Front Office staff (Phathisa & Mihlali) gave brilliant service with a smile, best experience I ever got in any Hotel. Thank U soon much Ladies. Vali very helpful, helped me tune in T.V for rugby, also brought me (Room Service) delicious healthy food. Thanks Vali. Staff service (out of this world) Will be back soon with my Family I'm from Cape Town and your service here is better than any hotel I have been to. Happy Customer 😊

Все очень хорошо. Красивый отель. Достойный уровень. Подогреваемый бассейн! Потрясающий вид на океан! Очень разнообразный завтрак В 5***** должен быть халат и тапочки для посещения спа. Очень странно их отсутствие.

We have stayed here many time because it is a beautiful building in an excellent location. The general staff are outstanding and the food and rooms are amazing. Unfortunately the front desk is just not the same as the rest of the experience. When I wrote in to ask for an early check in I got no reply- on my arrival I asked about this and was told because I got no reply that means it’s fine. I find this odd as I explained that we were arriving after a three part flight over 18 hours. We have stayed here at least 3 other times and my comment for each time would be pretty much the same - I feel the front desk could do better to Mach their rest of the experience.

We had an absolutely great Cape Trip with no terrible rooms, all 5star in their own way. But No. 5 and Swartberg Manor were our two best. No. 5 was an awesome! value. It was easily our best room physically in are whole trip. Spacious!, clean, quiet and peaceful. We were put up in the 3 room annex across the street, room number 10, it was huge and well appointment. Crossing the street for breakfast was no big deal, in return we had a house with only 3 quests, total peace and quiet and pool virtually to ourselves. The food was outstanding for dinner, and the breakfast superb! They made hot breakfast 20 min early for us (06:40) to facilitate our daytrip/safari at Addo Elephant. Unbelievable service. Art work is a great touch making this a unique place. Great service all around, but Nick the desk manager who we interacted with the most was superb. Attached some pics of the Annex.

저는 그냥 호텔에서 1박합니다. 내가 묵은 방은 오션뷰가 좋다 뷔페 아침 식사를 포함하여 가격이 매우 합리적입니다. 주차는 무료이며 안전합니다 공항에서 차로 30분 이내 거리 매우 추천

Rooms are unique and beautiful. Staff is amazing. One of the best experiences I have ever had. Definately need to come back in the next year planning either a winter trip next year 2025 or decber 2025. From the breakfast menu till the lunch menu. And the bedding is the best. Would love to stay in an executive suite next time