호텔 뒤 빈 풀(Hotel du Vin Poole)

Was 1 night for business travel. Reception is friendly. The hotel is clean and the rooms are nice. But the nighthalls are small and you need to go stairs up, stairs down and no elevator.

Our second visit to this hotel. Staff are always very nice and helpful. Parking isn[t easy onsite but the adjacent public car park is fine. Lots of restaurants close by. Room was clean, fresh and comfortable. Breakfast was excellent on both stays.

Stayed here whilst visiting family. The hotel is situated in excellent location just by the harbour. The evening meal and breakfast were both delicious, served by friendly staff. We plan to stay here again, in the near future.

Amazing friendly staff great location and quality room definitely comimg back here

Our first visit to Hotel du Vin Poole and we really enjoyed our stay. Great room, lovely staff and excellent location.

Heating in my room did not work. Provided with a small heater. Not enough to heat the room. Staff communication poor.

Always fab, every aspect from the staff, rooms bar and restaurant are top notch

Lovely building, quirky, really nice room. However, the bar and restaurant staff are very bad. They run the bar especially for themselves, not for their customers. Waited 15 mins for thec3 staff behind the bar to serve us at our table. Gave up, asked for help from reception, who got it sorted. All the customers in the bar had to go to the bar to get a drink! Such a shame as its a nice bar. To make matters worse had to send chicken fillets back as they were still pink and uncooked in the middle. Chef incinerated them in the microwave and had them delivered back to us. I would normally expect them to be cooked afresh. This place needs better management

Hap hazard check-in, wacky description of where the rooms were, choice of 1 bottled beer and 1 bottled cider at the bar, no staff serving anyone half the time we were there.