A Difficult stay and an even more Negative ending! It is with sadness that the management of Hotel do Colegio, due to them not fulfilling an agreement we made on the 26th October and the hotel owner and Team Leader of the reservations depar**ent not replying to five emails I sent to try and rectify the matter, have left me with no option but to leave this review. Before booking a two-night stay at this hotel we on several occasions checked that hey would be able to offer breakfast and dinner for someone who was coeliac, i.e., unable to eat gluten. We also checked that they were also able to offer us a room with two beds rather than one with a double bed. They assured us, in at least three emails, that offering a gluten free breakfast and dinner would be know problem and that they would inform the kitchen so everything would be in place when we went down to breakfast. They also said that a room with two beds had been reserved, so again no problem there. As not being able to eat anything with gluten is an illness I two days before we were due to arrive again reminded them about this and again was told that the kitchen had been informed and that it was not a problem. I also reminded them that we had booked a room with two beds. Due to the positive response, we chose Hotel do Colegio over three other hotels who also said they could cater for my illness, so we arrived feeling very confident that no problems would occur. On arrival we were given the keys to our room and was assured it was a spacious room with two beds. To our surprise and shock this was not the case; the bed in the room had been made up as a double. We were very tired after a long and delayed flight so was not very happy with this. We went down to reception to be told that that room always has two beds rather than one. Our word appeared not be accepted and the person on reception insisted going up to the room with us to check for herself and, of course, found that what we had said was correct. She then said she would contact someone and get it put right. We were asked to wait and after us requesting it were given a cold drink while we waited. Time went on and no-one came so we went back to reception and asked what was happening. She then said the people who did the rooms were at lunch and we would have to wait until they returned. This was not the arrival we had hoped for and expressed our concern. She then said she would show us two other rooms which both had two beds if we would like one of them but added I’m sure you will want to wait for the cleaners to come back as yours is a much nicer room. We agreed to look at the other rooms, which unlike the one we had been allocated were inner rooms and much smaller. Obviously, we preferred the allocated room which was very spacious and also had a nice view. She assured us it would now only be another 15 minutes so again we agreed to wait. Thirty minutes later we went up to the room ourselves and the cleaners were just completing the ch
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