보르고비안코 리조트 & 스파 폴리냐노 - 엠갤러리

地理位置非常差，在一片荒無人煙的地方，shuttle bus很少，還不保證有位置，打出租車至少要等半小時，而且特別貴。早餐在樓頂，四面漏風，飯都是冷的。房間特別小，設施很簡陋，國內2星酒店感覺，淋浴水流很小，而且不封閉，洗完又冷還滿地是水，絕對差評，千萬要避坑！

Siamo arrivati dalla Francia per partecipare a un matrimonio e abbiamo soggiornato in questo meraviglioso resort. Fin dal primo momento, Laura, l’hostess della reception, si è distinta per la sua professionalità, gentilezza e una straordinaria attenzione ai dettagli. Ha organizzato un’accoglienza speciale per noi, facendoci sentire davvero i benvenuti. Durante tutto il soggiorno, Laura si è sempre assicurata che tutto fosse perfetto, rendendo la nostra esperienza indimenticabile. Un grazie di cuore a lei e a tutto lo staff per aver reso questo momento ancora più speciale. Torneremo sicuramente!

Average 3stars hotel, poor 4stars, never 5stars Significantly overrated hotel, belongs in the 3 stars /low 4 stars category. Rooms/furniture are very old, used. Food is around a weak taverna. But the taverna would use fresh ingredients. This hotel (dinner) lives from defrosting. Service peaple are not trained, have low attention to customers. Reception is okay however. Still, no recommendation, far too expensive for what they offer and really to poor food quality for Italy. Don't waste your vacation days.

From the beginning, we got there they attended to every day they grabbed our bags, helped us at the reception desk gave us a beautiful room and wanted to do whatever we needed them to do. The staff was above and beyond the dinner was very close to being a top level restaurant. The breakfast was plentiful every morning. I think I was impressed that they always knew my name and they were easy to help us whenever we had an issue overall, I’m giving it a five star experience. I was so excited to say this because we came out of a hotel that only earned one star

Foi incrível! O local é fantástico;o staff do hotel é maravilhoso, simpáticos e atenciosos. Quarto amplo e confortável. Esquecemos dinheiro e todos os documentos no cofre, ligamos de outra cidade, voltamos ao hotel e recuperamos tudo!

DONT WASTE YOUR $ NOT 5star. It is def not a 5star hotel. Lobby: completely outdated, old.I was in room 118 were the ac never worked, same as wifi (for 2 days). Pool: area is disgusting, all towels are old and threads are running out the edges. Sun beds are full of sunblock and ruined by dirt. The pool itself is turning black on patches, looks like mold, as if there was no maintenance. The staff never came to ask if we wanted something from the bar, instead they were flirting with other customers. We had to walk to the bar to make them pay attention. Music was a local radio. Unacceptable! The lifeguard was on her cellphone all day long and of you asked her something she would had an attitude . Room: ac shot down at 4 am in the morning. Called the front desk, a representative came to the room said there was nothing to do, that I needed to wait until the next day to make a complain. Electricity was shut twice. Next morning I asked to speak to the manager . The solution, a cooler/fan that was dripping water all over the floor, they had to put a towel beneath the machine to stop the water from running. There was a tooth pick on the bidé that was never cleaned in 48hr. Spa: had a couples Aphrodite massage. They were understaffed. Masseurs had jeans on. Only one massage bed. The other one was a wooden table no space to lay your head on (like a massage table). Was charged 200€ for it. I explained all to the manager twice, solution never worked. Portable wifi, not a 5star hotel