보르고비안코 리조트 & 스파 폴리냐노 - 엠갤러리

Very pretty hotel with good facilities

DONT WASTE YOUR $ NOT 5star. It is def not a 5star hotel. Lobby: completely outdated, old.I was in room 118 were the ac never worked, same as wifi (for 2 days). Pool: area is disgusting, all towels are old and threads are running out the edges. Sun beds are full of sunblock and ruined by dirt. The pool itself is turning black on patches, looks like mold, as if there was no maintenance. The staff never came to ask if we wanted something from the bar, instead they were flirting with other customers. We had to walk to the bar to make them pay attention. Music was a local radio. Unacceptable! The lifeguard was on her cellphone all day long and of you asked her something she would had an attitude . Room: ac shot down at 4 am in the morning. Called the front desk, a representative came to the room said there was nothing to do, that I needed to wait until the next day to make a complain. Electricity was shut twice. Next morning I asked to speak to the manager . The solution, a cooler/fan that was dripping water all over the floor, they had to put a towel beneath the machine to stop the water from running. There was a tooth pick on the bidé that was never cleaned in 48hr. Spa: had a couples Aphrodite massage. They were understaffed. Masseurs had jeans on. Only one massage bed. The other one was a wooden table no space to lay your head on (like a massage table). Was charged 200€ for it. I explained all to the manager twice, solution never worked. Portable wifi, not a 5star hotel

Very pleased with our stay Wonderful hotel, beautiful pool area, large spacious rooms (ours had a balcony), staff exceptional, food good.